The location is excellent.

That I didn’t get the suite with the terrace which I booked. I stayed at the Widder many times before. The location and that the suite has a terrace were the main reasons for always staying at the Widder when coming to Zurich.

Thé location was brilliant. Thé staff particularly at the front desk were great. Big beautiful room. Gréât breakfast.

if I had one complaint the cleaning was a bit random. Dirty cups and glasses were left and things like coffee capsules not replaced.

This was simply a top-notch experience from start to finish. From our arrival to our departure, nothing was lacking in making our stay comfortable and enjoyable.

The only minor issue that arose didn't directly involve the hotel or its' staff. We asked the concierge to arrange for a taxi to the airport for us, and i was disappointed to discover our driver took the long way around (I'm familiar with Zurich after many business and holiday visits), for what I could only interpret as an effort to increase the fare. It's minor in the scheme of things, but I resent being taken advantage of for any reason. That said, everything I said in my previous comments still fully apply, and we will make it a point to return to the Widder on future visits to Zurich.

The staff were incredible - attentive to our every need, courteous and proactive - even providing us with an amazing room upgrade and decorating the room for our wedding anniversary - we didn't even have to ask! Amazing. Also, the hotel is spot on in the center of the old city, easy walking to mostly everywhere, and an overall lovely neighborhood. The breakfast is awesome, with a great buffet and great choices overall. The bar is also very nice, with a great ambience, great selection and attentive service.

The room itself couldn't be cooled down properly, and we had this absurd situation in which the nights outside were pretty cold (around 10 degrees celsius), but it was too hot for us to sleep properly. We couldn't open the windows because the church bells sounds are pretty close, loud, and persistent :). We notified the staff about this but apparently there's nothing that can be done - it's something that has to do with a/c restrictions in the city. It might have even been exacerbated by the fact the room was so large. Anyway, bottom line is we didn't sleep that well because it was too hot in the room. Even so, it was a really small dent in what was a great weekend vacation.

Beautiful rooms in quaint boutique hotel. Very central location. Friendly helpful happy staff. breakfast was delicious and great service although this should have been included in our room rate. i am surprised for what we paid per night that they didn’t include breakfast for us. this was the only disappointment with the hotel.

the bed was a bit soft. that they didn’t include breakfast in our room rate.

We liked the location, close to shopping and in the gorgeous Old Town. The hotel was really well appointed with nice reception, decor, great staff, lovely breakfast room. Room has everything including lots of lighting options, safe, strong hair dryer, desk, well stocked mini bar, blackout blinds, seating area and more. Underfloor heating in the bathroom was a real treat, and 2 sinks a bonus too.

Our room on this stay and last stay were both fabulous but unfortunately next to the service lift so we heard that rumbling in the early hours of the morning.

Great breakfast, friendly and helpful staff. Location is in the heart of old city. Walking distance to lake, great outdoor spaces, attractions and shopping.

Don't ask the concierge for restaurant recommendations.

The location is excellent. Comfortable and spacious rooms. Very friendly staff. Small things are thought of which makes your stay even nicer.

They said they would email the receipt but never did. A bit annoying for a 5 star hotel. I do not have time for such follow-ups.

The staff were incredibly helpful and went out of their way to ensure everything was to our satisfaction. We borrowed the electric bikes for free to ride around Zurich. The room was beautiful and had tasty chocolates. There are lots of spaces to sit in and entertain. The breakfast was very tasty.

Outstanding service, thoughtful, friendly stuff but not overbearing, very balanced as it must be in luxury places. Historic but modern luxury place, very clean, nice smell. Very good breakfast.