I stayed 5 nights. Very nice staff (Whang at the reception helped me to carry with a trolley all my luggages from garage when the porter was not there. The lady from turkey at the bar was very sympatic and professional). Staff was great. The only unsympathic was the manager on the night shift from 1st to 2nd September (arrogant and unhelpful). For the rest the room service, as well as the facilities were very nice (great fitness). The breakfast was varied and was of good quality. I will definitely come back.

The night manager from 1st to 2nd September 2022 was very arrogant, unprofessional and unskilled.

great location. excellent service

Location, Staff, Clean, Basically what i have expected of chain hotel

Heating, It was cold, I don't know why, but the staff brought us extra heater

The location is great, the breakfast is very good and you have a good variety of food. the room is comfortable and big.

We ordered a taxi from the hotel to the airport. it supposed to be an official taxi that works with the hotel, the fixed price the hotel told us was 45€ and the driver demanded 55€ at arrival. we settled for 50€ because he "didn't have change" and wanted more. the ride itself was horrible!!! the driver drove like crazy and almost crashed few times!!! it did not resembled even to an official taxi driver! no license in the car and after we started the ride we saw that the taxi looked like the driver lives in it. awful experience!

The staff here are extremely professional. They exhibit great teamwork and are very knowledgeable and helpful. We had a penthouse room, which was excellent as we were able to sit outside and get some sun whilst drinking coffee or wine. The executive lounge is well stocked and a great place for breakfast (extensive), to get drinks and the pre-dinner buffet offering was a great way to regroup before going out. The location was great, just a short walk from the main shopping streets and museums and plenty of great restaurants within walking distance. The restaurant in the hotel was also lovely - we ate there on our first night and again, the staff were professional and attentive.

If I was being picky, I would say the room was a little uninspiring from a decor perspective, I tend to like things a little more individual but realise this is pretty much impossible when you have such a large hotel.

This place is perfect for your stay in Vienna. Just steps away from a metro/tram station and all the major sights are within a 15-30 minute walk away. We booked a King corner room and it was comfortable and spacious. The location is quiet and restful. We had dinner at the hotel restaurant and it was lovely. All together we were very happy with our stay. The shower pressure was fantastic!

We would have liked more counter space in the bathrooms. There was not much room to put your toiletry bag and other essentials.

1 Nice facilities; 2 Spacious room; 3 Courteous staff; 4 Plentiful breakfast; 5 Central location

1 At check-in they wanted to swipe my card at a nightly rate of EUR100 above my booking, and in addition to that extra for breakfast which they said was not included . On both insisted they were wrong and they eventually found their mistakes and apologized. But what if I didn't insist and check? ; 2 The night clock in my room was set an hour a head of time, which made me get up for work on the first morning an hour too early, quite annoying; 3 Breakfast was indeed plentiful but not all items were of good quality (e.g., soggy waffles, poor-tasting fruits, poor coffee) and there was no fish (e.g., smoked salmon.)

location , room and staff were excellent

we did have a significant problem with the air conditioning, which apparently was not working properly after the switch from winter to summer settings . However the staff did everything they could to resolve the issue and whilst only partially successful other actions were taken to compensate us more than adequately .

Everything was ok. We enjoy the room and the restaurant Emile ok. The personnel very friendly and professional.

We came for Xmas and New Year celebrations. Unfortunately the restaurants closed at 10 pm for both occasions because of the Covid. On the other hand it would be nice to have some music during the dinners for both occasions some carols at Xmas and some Strauss music at New Year.

The hotel is in close proximity of Vienna's attractions. Would benefit from more support when you arrive from reception ... perhaps some tips around location etc

The friendliness of the hotel staff is absolutely shocking.. especially a lady called Natalie, she will benefit from more customers service training. The housekeeper not so good, didn't left us any water in the room.. Big towels to use for face instead small face cloths... The other staff were more friendly at check out.. we didn't had to much to do with the staff as we're busy... Great location...Great hotel, however , it was enough one person Natalie to destroy my day and my stay... Please invest in your staff training and manners.