The breakfast was good, plenty of variety for different cultures! Location was good! The customer service could have been better. However I did speak with the a manager on a Monday 27th March to advise of some of the dissatisfaction! The Manager Ahmed was excellent and ensured I was looked after for the remainder of the day as I was travelling alone and had hurt my back so was very sore and uncomfortable. He ensured I was well looked after and offered me to use the Executive lounge facilities and organised dinner and arranged for my transfer to the airport all courtesy of the hotel. So I just wanted to say thank you very much to him and the rest of the staff who looked after me on my final day which was indeed very difficult with the pain I was experiencing. Thank you Aymen…

The customer services at times during my stay was not 5 star. My room wasn’t cleaned on Saturday 25th March and I had to contact reception at 1630hrs to request for my room to be cleaned and dishes removed and water to be placed in my room.

This was our second time here. The stay was amazing! Thanks to the very helpful staff (especially Mr. Bonish at the reception, who helped us in numerous ways across the stay) we could enjoy our holidays to the fullest. The facilities are great, location fantastic and I have to say its the best place to stay in Abu Dhabi for sure!

There were no things that we did not like to be honest. The only thing I would change is the fact that staff at the swimming pool did not allow us to throw a ball when a pool was completely empty ... meanwhile the kids can do whatever they want during the day and they do not do anything about them ...

very clean and really friendly and attentive staff throughout.

very odd security arrangements. I don’t expect to be searched at a five star hotel to stop guests taking food to the poolside! For genuine security reasons yes - but for food and drinks ? quite astonishing. security guard asked in the nicest possible way - and presume was only doing what management asked him to do.

We were cautious about coming here because we thought it would be a little old and outdated, however we were pleasantly surprised to find it renovated and very nice. There were several restaurants catering to anyone's needs from Greek seafood and Lebanese to American and British. Dancing, relaxing, shisha, or clubbing - it's all there. Plus it's centrally located to downtown and Saadiyat, a short walk or Uber away.

Support with luggage to our rooms

great location, very clean , friendly and pleasant staff, very helpful.

hot tea or coffee not allowed with lunch or dinner (((. I find it unacceptable. also you not allowed to bring a bottle of water to the beach. why???

5 stars for the staff. I had a medical episode with pain issues and lifeguard Lenin Prassana was excellent. He was very calming and professional. I work as a nurse and was very impressed with his training. Thank you Lenin! You helped me so much!

great location for our needs. nice pool area and beach. food quality was good.

not much but if I had to pick a point it would be that the passage carpets are tired. rooms are not too soundproof for noise from the passage.

The location of the hotel was perfect as it was only a few mins walk to malls and other hotels and restaurants, it is close to most establishments except from Yas which is about 30kilometers away from the main city (which is where the hotel is) The staff was really nice and friendly. There are in-house restaurants and bars so there's no need for your to really go anywhere else, the food was good.

It is an old hotel so that facility/decor was a bit outdated but it was maintained well, the pool and beach was smaller than what I was expecting, if the hotel is busy expect to have issues finding pool beds. The hotel breakfast was unorganized and when it is busy expect lines before getting seated. The shower/bath was poorly designed, every time we showered it would flood cause of how the shower/bath was designed.

Staff is very friendly, always ready to help, always smiling and that does not look like a fake smile. The gym area, restrooms and sauna are amazing. The beach is clean, beautiful and well maintained, like an oasis between multistore buildings. Location is great, product prices in the Abu Dhabi Mall supermarket (over McDonald's) are significantly lower than in Abu Dhabi gallery Mall(which is 20 mins walking range from the hotel). You can find a seafood in a cheap price and they will grill it right there. Very tasty 😋 The sea view room is much better than a room with a city view. Beds are super comfortable. In general that was a great experience.

Sometimes they forgot us to bring water and a toothbrush. The bathroom was good, but the water was coming out from the cabin when you took a shower. The water tap was moving. In a city view room it's not possible to open the window for fresh air and air ventilation is not enough. In general, not a 5-star hotel room, but still worth it with the price.

The breakfast was very varied and tasty.. The eggs were cooked to order and were very delicious. You could sit either inside or outside depending upon the weather. We had a club room that gave us access to the executive lounge. The staff who. looked after us there were excellent.. We were able to have morning coffees, light lunches, afternoon cups of tea and snacks., and in the evening there were drinks served between 6 and 9:00 PM. and hot food between 6 and 8:00 PM. the food was always varied and a very tasty and we had enough to keep us going without having to have a full evening meal. The servers were very attentive and kept our glasses topped up. This was a very pleasant surprise to us as we weren't sure what to expect and we were not disappointed. The staff at the pool were also very attentive. We had our. beach lounger prepared for us every morning by the lifeguard "Prince". They were all very safety consciously. when there was a minor storm, the safety of their guests was paramount. Overall, what made our stay very enjoyable was the attentiveness and engagement of all the staff. Thank you for a lovely stay

Only a minor comment, but at breakfast, if you turned your back, the table was cleared in a very efficient manner, even though you hadn't finished your breakfast !! Some of the serving stations at breakfast were not particularly well designed as they. got a little bit crowded, not because of the number of people, but because of the design of the serving stations.eg narrow.