room was outstanding, just as in pictures! food was great waitresses where lovely very friendly

no hairdryer in room we were told water in room then had to ask 3 times to get some. no milk for tea and coffee, had to ask for this. my biggest concern was my husband had to go down to reception to ask for these and there was no one there, it was pitch black (it was 9:30) and no automatic light so he almost fell down stairs then pc was left on with our booking details on it for all to see, a severe breach of GDPR. was told this couldn’t have happened when spoke to someone so felt not taken seriously

Staff , including the hotel owner were exceptionally friendly and welcoming. Made you feel very relaxed and absolutely nothing was any problem to them. We were guests at a wedding the following day and again they were extremely busy but 100% pleasant , professional and very helpful. The apartment is recently renovated to a very high standard and there are some works being carried out in the grounds at the minute. They were also very pleasant and kept disruption to an absolute minimum. Very pleasant stay and would return again

Leaving

Nice country house with excellent wedding venue, with comfortable accommodation and excellent Scottish breakfast. Great bars and a whisky room.

Accommodation was a pod adjacent to the main hotel building, which was not expected from the booking details, but was very comfortable for the one night stay. I would not wish to stay in the pod for more than 2 nights, as it was short of hanging space for clothes, and rain on roof is a constant background noise.

Our suites were fab, beds comfortable, tea & coffee,kettle, good powerful shower, comfortable chairs,big hot tub. Delicious dinner in main building in evening. Don’t know our server’s name but she was excellent & good breakfast in morning.

Outside area beside hot tub not cleaned properly 👎 No hand wash or sanitizer(we did bring our own) in rooms…..poor, considering we are still living with Covid. No staff came to show us how to operate hot tub etc…..we were just directed to rooms & left to work things out for ourselves.

clean, fresh and well presented. staff are lovely and really helpful. room was lovely and enjoyed the bath in the middle of the room. tv had Netflix you could log in and overall really nice stay.

nothing about the property just room is on the slightly higher end of the price scale

We travelled by car. The location is in the country but near to Prestwick Airport and the town of Ayr. One would certainly need a car. Hotel reception beautifully set out. Staff helpfully, food excellent, room very comfortable, shower great plenty of hot water.

Great location, great breakfast choice. The meal was fantastic with a wine list that was well within the budget of most. It's a personal bug of mine when the wine list is so overpriced.

I couldn't get a room with a bath but appreciate that I booked late and the hotel has limited rooms with a bath. They did offer a pod out with the main hotel with a hot tub.

We stayed in a lodge. Very comfortable and cosy.

Despite pre warning that I was vegan was offered a veggie burger (No roll), chips and salad. no sauce. No other choice. Disappointed.

nice quiet hotel, gorgeous location and views. staff where fantastic.

refurbing the restaurant at the time and wasn’t aware of this when booked or travelled up and had to head into Prestwick for a drink and meal.

We have booked twice and twice stayed in the same room away from the hotel, great location, quite, it had been updated inbetween visits which was great. Great location, we cycle and it fantastic for that!

Room was suppose to ready from 2, we went in for 3.30pm, cleaners were still in. Went in for breakfast in the morning, service wasn't great, nobody there to greet us, owner looked stressed rushing about, under staffed.