Hotel went above and beyond, even before we stayed. They answered all my questions, put up banners as it was my partners birthday, were really accommodating for families and Allergies. The room was great size for a family and we had a view of the sea which was lovely. Great location very close to tram and for the airport which we required. The hotel was recommended to us and we would definitely recommend the hotel.

Only downsides were the pull out sofa bed for our eldest as it wasn't the comfiest and the parking wasn't the easiest but we found somewhere. Overall the negatives don't even come close to outweighing how lovely it was.

Good size room ,clean ,staff friendly and helpful, breakfast had a reasonable selection of choice

Free parking and breakfast was good

Out of the way of the hustle and bustle of the centre or piers but still seafront for the beach, and about 15 minutes walk to the South pier. Everyone at the hotel was super friendly and helpful. The room and surrounding areas were clean, beds were comfy. WiFi was decent enough we were able to stream Netflix for the children on it. Great family entertainment at night and 24 hour pizza available for room service. We enjoyed the entertainment until 10ish with the children then ordered a pizza and took our drinks to the room so they could sleep. Once at our room, on the 2nd floor, we couldn't hear the entertainment, and it was lovely and quiet. Breakfast was buffet style with your standard English breakfast plus a choice of cereals and croissants, food was hot and tasty.

Good location. Very close to pleasure Beach and tram stop across from hotel.

We were put in a room right above the entertainment. With 2 young girls in the room we could hear all the singing and music which was very loud. Not a massive deal but worth noting if you have a family to ask for a room further away from the hall

Ruby on Reception was so lovely! She was welcoming and had a big smile! The Carousel is good value for money!

There was a noisy fan/extractor outside bedroom window which would switch off and on through the night.

Great facilities and staff always helpful with a smile on their face.

Nothing not to like. There was a bit of a wait in the restaurant one night but they were busy so not a big issue.

Hotel was very clean staff nice breakfast was lovely. Gave us our room 1 hour early wich was very good of em. Rooms was a decent size I had the double room sea view my mum had the twin room that was massive but only had a very small. TV looked a bit lost.

Slightly out the way but I new this before I booked it trams could be a bit costly for 4 of us drink prices was a little on the dear side £7.00 for 2 cans of coke and a fruit shoot entertainment was a little naff not many people in ther on a night played bingo with the few people that was in. It is a family hotel but for me just didn't cater for kids so for that reason wouldn't return.

This is an absolute gem of a hotel! Just stayed here for two nights with my three children and parents. From the moment we arrived the staff could not of been more welcoming, they went above and beyond to make sure all our needs were met and they always had a smile on their faces and a kind word to say! The room was lovely, spacious and clean with an amazing see view. We ate in the restaurant both nights and had breakfast both mornings and all the food was beautiful! The evening entertainment was a singer and bingo and we all really enjoyed this, good old fashioned holiday fun! As a family we do travel a lot and my children questioned why is this just a three star hotel mum it should definitely be a five star! And I could not agree more! We love Blackpool and would highly recommend this hotel to anyone visiting the area.

Beautiful hotel, clean and well presented throughout. The bedrooms have everything needed for an enjoyable stay and the bed was so comfy. We had dinner in the hotel in the onsite restaurant which was lovely and value for money. Well stocked bar and comfortable lounge to relax in the evening and the staff were very friendly.

Absolutely no complaints, fantastic hotel. The location is new south promenade which means this is the last hotel before you start heading towards St Annes however there is a tram stop right outside with trams every ten minutes and we walked to south pier which was a twenty minute stroll up the prom so not an issue.

Property was clean throughout,and perfect for our family group. Lovely and warm with a welcoming atmosphere, staff were really lovely and attentive , rooms had everything needed , entertainment was good , not one complaint from our whole group of 18 people of mixed ages . Food was lovely in bar and restaurant and good room service. We would definitely return.

There was on street parking but quite a walk to it and we had 2 people with disabilities, the ‘car park’ was ridiculously tiny for such a big hotel and not being used to it’s potential due to bins everywhere. Beds were comfortable but quite soft for my personal taste .