Nice hotel . Staff were pleasant . Good location

I was put in RM 102 , near the main road and heard the road works every night . I drove back to hotel one night and the road was closed so had to leave my car and walk to the hotel .room next door to me was getting refurbished and they started work at 7.30/08.00, so having been awake with the road works , I also had the work going on next room, needless to say I got little sleep. I could have been put in a room away from the road and mouse next door . As a guest you shouldn’t be charging for the car park . I was also charged for a lock to the ladies locker room . Not impressed .

Breakfast was good, but bacon was underdone. Would be helpful to know if omelettes available. Room was spacious but sound insulation poor, doors banging and flooring creaking, much noise bridging and transference. Was not clear if lifts were available, needs to be made more clear.

The noise from doors banging. The ventilation system needs working on to get the balance right. Little jobs outstanding, like the shower screen hinge not fully fastened, board concealing pipe work not affixed, could fall on someone’s foot. The small o e percenters that have a big impact but low cost. After reception with great greeting and enthusiasm, the remaining staff hospitality is inconsistent, need to work on your staff culture and values as there is an inconsistent message of people not wanting to work there.

Good location - easy to get to Bourton in the water etc and easy to get to Cheltenham and Gloucester. Spacious room, very large bed. Friendly easy check in. Had dinner in the pub the first night. Easy to get an Uber into Cheltenham for dinner in 2nd night.

Our room looked out onto a wall and a ladder which was annoying considering the lovely surroundings of the hotel. We weren’t in the room much but if I’d have paid more I would have complained. As it was we got a cheap deal (probably because of the room view!) The radiator made a very loud banging noise so we needed to turn it off.

Parking - plenty of spaces. Hotel - clean and tidy. Reception - Efficient and friendly and we were offered a hot cookie upon arrival which was great. Breakfast was included in the price. This wasn't mentioned upon booking the stay so was a lovely surprise. Lovely room- elegant , clean and lovely view on to the garden. Stunning hotel. Breakfast- good range of food and had a window seat looking out on the garden. Great coffee available in the room. Checkout was easy and friendly. Plenty of facilities ( gym/swimming pool etc) if you wanted them.

Breakfast - Not very hot. Not sure how long it had been on the hot plate. Terrible coffee in the restaurant and only luke warm. Our room was 547- it was a very very long walk down corridors to get to it.!!! The pillows looked nice but there was no depth to them to sleep on. Your head just sank into them. Not nice at all. Stayed for a dinner / dance- food 7/10 Portion control inconsistent and nothing special. Wait between courses too long. Disco too loud whilst people eating/ talking. Needed to be quieter background music. £5 car park charge was a diappointment after paying what we felt was a lot of money for the room.

Staff were friendly room was good and access to spa was nice. I did request if there was anything staff could do as we were celebrating and they were able to offer complimentary cake and a banner which was a lovely touch and I wasn’t expecting it at all as when I’d asked I was offered options to purchase things which I decided against

When. Booking It was definitely advertised as breakfast incl but when we arrived it wasn’t on the booking which was annoying. Would be nice if there was a possibility for some more loungers around the pool instead of chairs but there’s not much space

Staff very friendly and helpful. Bed and pillows were really comfortable. Asked for an upgrade as first room was two flights of stairs down and window was facing a wall. Had a lovely meal in the restaurant on the last night which was excellent. Only had breakfast the last morning which was nice with a good variety.

Not mentioned on the website, but two flights of stairs making it difficult for people with disabilities.

The property was very clean and tidy, staff were very welcoming and helpful. Bed was very comfortable. Evening meal in the restaurant was delicious and staff were very attentive. Breakfast selection was fantastic and again the staff were very professional and welcoming.

The pool was very cold, almost unbearable. Not many loungers to relax. Would also benefit from so additional changing rooms, currently only 2 cubicles in the female changing room.

Great hotel, undergoing a refurbishment when we visited. Once the refurbishment is complete we would definitely stay again! Our room was tricky to get to, due to building work obstructing the normal route, better signage would have been helpful! Comfy bed, good breakfast and all staff super helpful and friendly. The room was clean, but tired (especially the bathroom) which will doubtless be addressed in the refurb. The room was very hot for our October stay (air con due as part of the refurb). The adjoining 'Clocktower' pub restaurant is good value for a meal, (just don't expect any salad options!) The option of using the hotel pool whilst staying was a bonus!

This was an excellent place to stay. The staff were really friendly and all facilities exceeded our expectations. The bedroom was clean and comfortable. We had a dog with us and there was plenty of room to put his crate for the night. Also, the staff went out of their way to say we could have breakfast upstairs in the bar area with our dog. Upon arrival we had cookies given to us! A real treat! Our overall impression is that this is a happy place for staff to work as they were all so courteous, friendly and went out of their way to look after their customers. A big thank you for this.

It was all excellent. There was nothing not to like!

We came to stay on Thursday 21st November for our son's Graduation the next day at Cheltenham Racecourse. The hotel was lovely and the best part was that we had an additional bed in our room for our son which made it such a lovely time together to celebrate the end of his university time. We enjoyed a lovely meal in the restaurant as it was freezing cold and we did not want to venture into town as it was so cold. We are glad we did because the meal was excellent.

We would have preferred not to have machines for the tea and coffee. Other than that, everything was excellent.