The staff were very nice and helpful in the hotel and we were greeted with a smile. The staff in Bradley’s bar were also very nice particularly Curtis who was very friendly and genuine. The room we stayed in was the large suite with pitch view, it was a fabulous room and very clean apart from a little dust on the wall around the tv in the lounge area. The breakfast in the morning was exceptional.

7.30am we got woken up by the fire alarm on the ceiling flashing red and an audible message telling us to evacuate the building immediately and do not use the lifts, we had to stand on the front of the hotel for a while n the rain half dressed and then had to sit in the coffee shop about 30 minutes until they figured out what the problem was, all the while the audible message still deafening with the same repeated message. Was almost 9 when we could go back to the room so we didn’t bother and stayed down for breakfast.

- clean, big room - the reason why I chose this hotel was an event at Ribby Hall Village, so it was the better option - there were slippers, iron and iron board, which were very usefull for us - nice: there were 2 small water bottles, tea, milk

- the pillows were very uncomfortable - too swollen - I couldn't use them, so I used a towel instead - the area is too isolated, there are one 2 places to eat and a market, that's all, no house, no much to do, you need a car/public transportation to go to Wesham/Preston - there are not enough towel racks - breakfast was included, not so rich/good, it counted, but, in weekends it can be taken until 10 a.m. and 9 a.m. in the rest, we are not morning people so this is why we skipped the last breaskfast

immaculate. staff went above and beyond with help in advance finding places to eat/drink locally. making sure that our stay was exactly what we needed and that we was fully happy upon leaving too. as a mystery shopper (I know shouldn’t say but I wasn’t working yesterday) it’s so nice to go somewhere & actually be completely happy with a place I’ve visited.

the only thing I did mention upon leaving, the sink was very unsafe. I got out the bath this morning & lent on the sink and it literally bowed on me. my partner had to come and help me keep it up and wedge a chair under it to keep it propped up until we could let you know. we looked under the sink and the bolts had come loose which was attaching the sink to the wall. so unsure how long that was ready to come away but it felt like an accident waiting to happen. it didn’t affect our stay but obviously I needed to report it.

The room was beautiful… Very clean and modern

The young lady at breakfast was very abrupt. Couldn’t be bothered or pay attention to detail. As she asked if breakfast was alright, she carried on walking - didn’t wait for our response. They were short of items available - no orange juice. Asked for extra mushrooms instead of black pudding (didn’t have any). She brought our toast, but we had to get our own butter… It’s just little things, but noticeable. The receptionist didn’t ask about our stay, just thanked us for our key - in hotels we’ve previously stayed at we’ve been asked about our stay. Thankfully the room was lovely.

The place was modern, facilities were new & excellent & was unbelievably affordable. Quite extraordinary to find this type of 5 star accommodation when you least expect it! What a difference from our previous night's experience!

Our only disappointment was missing breakfast due to our sleeping in due to the previous nights experience! The breakfast finished by 9AM & we were a couple of minutes after that! It would have been nice to have been informed a little better by staff on check in or possibly some other communication this morning.

The hotel room was absolutely divine. The pitch view was amazing. Clean, comfortable and with a touch of luxury.

We stayed on a match day, I called the day before to enquire about parking for hotel guests and was assured it would be fine. When we arrived 10/15 mins before check in the only available car parking space was a disabled bay. We parked and called reception who said it was fine but the fact that there wasn't designated parking for hotel guests was a little off putting.

The room was beautiful with an exceptionally comfortable bed. We loved the quality tea and coffee bags with the fresh milk- lovely touch. The quality of the rooms is fabulous. Shower is lovely as well.

Unfortunately the girl who checked us in was rude and abrupt. We had phoned days before to ask for 11am check in due to a wedding we were attending, this was authorised and we were told the room was vacant that night before, so 11am was fine. We arrived at 11am and the girl told us we couldn’t check in until 1pm and asked for our £15. We asked her to check the paperwork and she saw what we had agreed, then just said “yes, you are in room 8” no apology or direction to the room until we asked. The lady on reception after her was lovely, even offered to phone us a taxi and the lady the following morning also greeted us happily when we checked out. The hairdryer didn’t work which made me leave with wet hair.

Bed was so comfy, and the room was stunning!

Just the girl on reception

We didn’t realise we were booking a room within a stadium…opened the door and a whole wall glass window looking out onto a football match! The room and facilities were quality…lovely touches..Elemis products and water/fresh milk in fridge…everything in one place..a sports bar and restaurant. Lovely friendly staff…had a little wait for cooked breakfast but it was worth it! Fantastic choice of continental as well.

Nothing it was perfect and we would definitely return

stunning hotel, everything needed onsite and plenty surrounding hotel. very clean venue!

I feel like it could have possibly done with more staff. The staff were very plesent and lovely to chat to. only one guy working bar on the evening. Young lad working on breakfast was rushed of his feet and doing everything. our breakfast took over 30 mins from ordering to getting on table. Young lad could not apologise enough.