The room was spacious with a large bed and a view over the waterfront. All the staff we encountered were very professional, friendly and efficient. Very clean and well equipped. Convenient location, next to James St station and close to the Albert dock and ferry terminal

There were several people "hanging about" in reception area and smell of cannabis around the lifts. We think this Hotel is being used as a hostel of some kind. Not welcoming when returning late at night. This place needs to decide whether it is a quality hotel or a hostel, it can't be both.

Clean comfortable room,free good WiFi, hairdryer, iron & board. Good shower, I was a little apprehensive after reading some reviews after I'd booked, about homeless drunks,drugs, congregating on the steps reception area, however we didn't encounter any problems with people.yes there were obviously some unfortunate families booked in & sitting in reception, made me sad for them. The reception is manned 24 hours anyway. Me & my teenage daughter felt safe.

Obviously booking.com didn't make it clear the restaurant, bar wasn't open for guests use or advise on the fact the bottom floor was being used as a hostel. The photos & info need updating regarding this as it would definitely put some people off. Its probably more uncomfortable being dressed up going in & out of the building/lifts & meeting people really down on their luck looking really sad. I've been homeless myself with young kids myself years ago so I do know how it feels.

Location very central. Just got off the airport bus and 3 mins away,Staff so so friendly. Kettle in room was a fab advantage+ no bother asking for extra milk,/coffee.

The lift took AGES. ONE LIFT out of order ,& one operating for all the guests at the hotel

The location was perfect, the hotel was clean and rooms were modern. Surrounding area was great, docks were 5 min walk as was the shopping centre. Great pub called The Liverpool just a few doors up. The rooms are soundproofed, comfy big beds and iron/board and hair dryer. We were placed on the 5th floor

The Manager seemed like a youth worker !! The hotel is in partnership with the local council and if offering emergency sheltered accommodation. These residents are on floor 1-3 and range from homeless families to single men with drinking problems ie one fell over in reception out of his face! When I shouted at the manager to come and help this man, he just looked at him and offered no assistance until I shouted a second time. There was no apology from management only from the poor man himself but clearly this is a daily occurrence. We checked in for 3.30pm and the hallways were still full of dirty sheets and towels ... no the right impression to create.

Room clean and comfortable

location was perfect. everything was very clean and tidy. staff were all friendly and super helpful. 24hr food available from the restaurant

n/a

bed was large and comfortable. in a great location and staff very friendly and helpful

you should be told this hotel is being used as emergency housing

location excellent , beside waterfront and 5-10 to the heart of Liverpool! room a good size staff nice and friendly and kept our luggage as we arrived before check in which was really helpful!

A/C didn’t work in room and room could have done with a deep clean overall. bathroom a little dirty on the floors when we arrived , also they only clean the rooms on the third day so we didn’t have our room cleaned for our stay after we checked in. none of the above would put me off staying here again though as everything else was brilliant

I changed to this hotel at the last minute as I didnt like the look of the twin room i'd booked elsewhere (one double bed,one roll out) As soon as we arrived at the Heeton we were told we had a double bed each in our room and gosh they were comfy! (And this hotel was much much less expensive too) It is a great location sandwiched between the historic building that registered the Titanic and a railway station. Its right on the Docks and coach station and a few minutes walk to town. The staff could not have been lovelier, really helpful and happy.

Nothing, lift was slow but no bother, one was being fixed so it would usually be ok.

Very reasonably priced for a central location. Excellent comms from staff - very friendly. Prioritised setting up our room as we arrived early and kindly waived the early check-in fee. Super comfy beds. Air-con worked well. Large, powerful shower. Decent sized smart TV. Lifts worked fine (lots of negative reviews suggest they are constantly out of service - maybe we were lucky)

We were awoken at around 9.30am by workmen in an adjacent room who seemed to be hammering or attempting to remove something. Very loud and unsettling when trying to relax. Post 11am (after check-out) would surely be a better time for works to be carried out. Phone call to reception rang out when calling about issue. Wasn't clear whether the bar/restaurant was open - some further info on arrival would have been useful