Beautiful location, delicious food and great staff

Only a minor thing but there was a very officious laminated sheet in the room detailing all of the do’s and do nots when staying at the hotel (including a threat of a £5 fine if the plastic key card was not returned at check out!). This seemed totally at odds with the warm and friendly welcome and the friendly , excellent care that we received from all of the hotel staff on the ground. Perhaps the hotel group need to rein in the operations manager and keep him/her away from customer facing communication.

We had a lovely stay. The main hotel/ bsr and the village are beautiful. Great decor and feel. The restaurant and food were exceptional. Great atmosphere with live mellow music, good cocktails and interesting, varied, delicious and beautifully presented food. Room (though small and dated) was beautifully clean, and had everything you expect ie hairdryer, good towels, tea & coffee and toiletries. We would stay again.

Many more positives than negatives by far, with just a few niggly things ...No one at reception when we arrived, so walked through to bar which was busy, only to be told ... to go to reception. Staff a little tense and stretched (understandably) as bar was full, restaurant busy, and a wedding reception happening. Room we had was nothing like any of the photos on websites, so rather disappointing and dated. Though hotel was very old and full of character, our room was in separate 20th century extension complete with office style ceiling tiles. Such a shame. Bath had shower above, great hot water but narrow bath and screen leaked so unable to prevent water escaping to floor.

Location. Food. Garden area. Room. Ambiance. Staff.

Our room (No.15) was in need of freshening up. Apparently it is on their 'to Do' list. Our bed was well past its best, springs could be felt under our backs, not a recipe for a relaxing night's sleep. Old polystyrene tiles on ceiling, very dated. For the price, we would have liked to have had biscuits with our tea/coffee. All this was noted to the lovely lady, Katherine, at the reception desk who said she would pass our comments on to the management. Its such a shame as we loved the hotel in general, and the staff were so helpful. Would love to return if we could have a better, updated room to stay in in the future.

Great location right in the centre of the village. The room was bigger than I thought it was going to be. Large comfortable bed. All the staff we met were very friendly and helpful. Food was good especially breakfast. We had a nice quiet walk along the river which we accessed from Shirleys car park on Sunday morning.

The hotel car park was full because there was a reception on, but we parked round the corner at Shirley's. It's a free car park and left the car overnight without a problem. The coffee in the room was in bags and a bit weak so we got something stronger from the co-op in the village.

Good location. Food was lovely and staff were very friendly and welcoming. Lovely outside space too. Our room was very nice and had everything we needed.

Some parts are a little tired looking, especially the carpets. Wooden floors throughout the public spaces would have looked much better. There was a mix up with our bill which wasn't great when we were in a rush to leave for a family funeral but they did sort it out and we were eventually billed the correct amount. Could also do with a little more parking!

We were upgraded to the nicest room, which was historical and really lovely, with a four-poster bed, in-room roll-top bath, and spacious bathroom. The staff are all super nice and accommodating. The restaurant is very good, as is the breakfast.

The room we’d booked (and didn’t use due to the generous upgrade) was quite far from reception and would have been expensive for what it was. Also in the upgraded room, there was a very noisy exhaust fan right outside and not much of a view.

The breakfast was superb but we had to ask about if the mains e.g. eggs benedict were included in the price because we were given a menu list to choose from. I felt a bit embarrassed having to have to ask. The compot was delicious as was the eggs benedict really good hollandaise sauce. :) The front of house lady was very accommodating allowing me to change into my dress before setting off to my friend's graduation ceremony.

The fact that there is no mention about extra costs for bringing your dog to stay over. I had to ask about this after we had made the booking.

Good choice available for breakfast. My choice of a traditional cooked breakfast was good. Prestbury is an attractive village and sited in it's centre, next to the River Bollin, this hotel with a period building at its core, is a very pleasant place to stay. From Prestbury one can easily get into Manchester by car or train. Also on its doorstep are the hills of Derbyshire and Buxton further to the east.

Nothing comes to mind.

Free room upgrade, massive en suite with roll top free standing bath had a good soak in the tub with complimentary bath salts and then into the provided bath robe and slippers . Felt so spoilt . The bed was so comfy didn't want to get out of it. Check in went smoothly and very friendly with a good sense of humour. Ideal location for our plans. Nice comfy couch in reception area to sit to have a few drinks and plug socket with usb to charge your phone. Staff are fantastic and friendly.

Nothing, it was perfect

The staff were very welcoming,friendly and professional. Loved our room,turreted ceiling and view of the River Bollin. We dined in the restaurant,food was quickly served plus 40% off. Perfect! The young lady who served us(a student doing A levels ( can't recall her name) was attentive & polite.

My understanding following a conversation with the duty Manager the previous evening,breakfast was included. However,this was not the case, but as we had a lovely time and a good room rate,we didn't pursue the issue.