Very modern, comfortable,clean,friendly staff and overall very classy. The shower was fab too.

I would suggest a mirror on the desk somewhere as it was little bit of messing about walking up and down to the long mirror to put my make up and do my hair. I couldn't do it in the bathroom either as nowhere to put my make up. Also as stated in the booking there's some noise that can be heard from the hotel being on the main strip but think that was mainly where our room was,as our friends who were at the other end of the hotel didn't hear anything. Obviously no fault of the hotel it's just an heads-up to maybe ask for another room where it's quieter .

Complimentary Prosecco on arrival was really nice. The reception staff really lovely and friendly. My room was fab! I really liked the decor, loved the lighting and lighting system was easy to use. Electric blinds along with curtains. Bed comfy, slept well. Although I didn’t purchase anything from the mini bar or snacks they were very well stocked, plenty of choice. Bathrobes were a nice touch and soft. Bathroom just as fab as the room, it had both a large modern bath and separate shower, plenty of toiletries too. The towels like the bath robes were really soft and fluffy. The aesthetics throughout the hotel were very much to my taste, I really couldn’t fault the place. I liked the location and didn’t find it noisy. My room overlooked the canal, I was not too far from the train station or the event I was attending. I would be happy to stay here again as I enjoyed my stay so much.

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Clean, rooms was smaller than I expected due photo impression; but still a nice room. Has all the standard stuff.

This policy of a deposit *above the room rental rate payable on arrival, £100 in cash or £200 of you pay on card!! Then you get the refund within a week. It Doesn’t build trust, and puts me off staying here again. I’m lucky I did see it in the T&C’s in advance and didn’t think too much of it, but seeing how others reacted when they hadn’t, kind of woke me up a little from my malaise; some didn’t have £200 to put aside. I can go to other competing hotels and not need to pay a deposit on arrival, and get equal or better experience without having money needlessly taken and refunded. In my case personally for me making an informed decision, it means I won’t return. The place is nice, but not that nice.

Room beautifully styled & finished, and very comfortable. Hotel welcome excellent. The drinks on arrival were a nice touch Location very central with easy acess to city centre. Bar very welcoming & reasonable cocktails.

Bathroom lighting not working as designed (electrical fault on lowlights). No on-site breakfast (except a tray continental) - which is not clear when booking ("good breakfast" shown), although staff clear on arrival & directed us to nearby good breakfast options (we recommend Richmond tearooms). Some noise from late night bars across the canal.

Spacious room, comfy pillows. Liked the decor. Lots of space to keep toiletries in the bathroom. Had air conditioning Would like to try another room next time. Loved being in gay village, they are funny and friendly!!

The bath had some remnants in the bottom. The bottled water wasn’t free and it has been in every other hotel I’ve stayed in. Small bottles of toiletries are much better, it was hard to put the shower gel in the bath as it was fixed. There wasn’t a shower cap which is always useful or flannels. Knowing this I would need to bring my own. Chaise longue needed professional cleaning. Blinds didn’t cover the windows adequately as they were sloping, so gaps of light.

The room was excellent, super clean and well presented. The bed was soo comfy. The whole aesthetic of the room was luxurious and moody which was such a vibe! We got the canal side room which was a lovely view and although you can hear noise from the bars outside, it wasn’t loud enough to prevent you from being able to sleep. 100% recommend you stay at this hotel.

The food was overpriced. £30 for steak and chips that was okay but I wouldn’t order it again and I’ve had better for cheaper. I did expect the food to be better although that was all I tried on the menu. I would return, I just wouldn’t go to this restaurant. It hasn’t put me off my stay at the velvet hotel.

The hotel has wonderful character - starting with a glass of chilled prosecco upon arrival was a lovely touch! Staff were friendly and helpful. The room was good-sized and very well equipped - really nice toiletries, plenty of towels and pillow options, plus a mini bar and basket laden with drinks & snacks (all to be purchased). We were a bit worried about the noise levels at night, given the number of clubs on Canal Street, but the hotel is tucked right at the end and it was very quiet. GREAT location - so central to everything in the CBD - we didn't have to walk more than 10 minutes to get anywhere.

Room decor was maybe a bit on the opulent side, but we were staying in the Gay Village, so not unexpected. It was perfectly fine.

Our room was beautiful and a touch quirky in a good way. Excellent use of space and plenty of storage space. The wifi is exceptional. Any requests we made were sorted out immediately by the staff on duty. All staff were very helpful and friendly but a special thanks to Nathan. We were lucky enough to deal with him mostly and he is a wonderful representative of the hotel. He's knowledgeable helpful friendly polite and a genuine asset to the Velvet Hotel. He really made our trip. Would highly recommend the Velvet Hotel. The rooms were exceptionally quiet even when the hotel was full. We didn't hear any noise from other guests at any stage. My wife and I loved the hotel and its location. We were made feel right at home as soon as we checked in. We would definitely recommend it to anyone and we would love to return in the future. Parking is quite easy given how centrally located the Hotel is and there are plenty of options to choose from but a car really isn't necessary.

Very little if anything. Maybe a couple more sockets in the room would be helpful and some complimentary water would be nice. Otherwise no complaints at all.

It was a lovely room and the staff were really friendly. The location was brilliant, just by Canal Street with a good vibe. The room was big and bright and well appointed, with not just a massive king sized bed but also a sofa and chairs.

The breakfast was a bit of a rip-off, with no real effort put in. The blinds on the windows were basically useless so I was woken up by the morning sun about 6am and it was soon too bright to go back to sleep. Plus, even with the windows closed, the noise of bottles being disposed of early in the morning was loud enough to shake me awake (it I hadn't been already!)

Great price for the location, right near the station and on canal street, close to centre and bars etc. Beautifully designed and modern, very clean. Enjoyed a welcome drink offered by reception staff. Fully stocked mini bar with pricing clearly stated, coffee machine and kettle. Bed was comfortable and very big. Reception allowed us to delay checkout at last minute for an additional charge. Shower was clean, large and pleasant to use. Staff were welcoming and friendly. Surprisingly quiet considering the location.

Not much to say other than the sink had some kind of blockage causing slow drainage and room was slightly smaller than expected for an upgraded room, however all round impressed and will stay again :)