The room was adequate and comfortable . We only paid for the room . I felt although meals were available , the service was a bit sketchy .

It was annoying that when i arrived , even though i had stipulated , when i booked , my wife was disabled and could not manage stairs . I even spoke to a representative & requested a downstairs room. On arrival i was told that as i had booked through Booking . Com & had paid for a premier room with 4 poster bed on the first floor . The very thing id asked to avoid . The young booking clerk was helpful enough & re-arranged our booking for a basic ground floor room . He was very helpful & polite , but it was beyond his remit to offer a sweetner by way of some sort of goodwill jesture which would have been nice . The alternative room was adequate and comfortable enough.

Lovely period building. The contemporary decor works well with the traditinal period setting. Good location for travel to Diss and Norwich and the coast isn't too far away. The staff on Friday and Saturday were friendly, helpful and made us feel very welcome with a free upgrade to the Charless 11 room. The building had ample car parking at the rear. Our room was vey nice with traditional fireplace, 4 poster bed, uneven floors which is how a building of that age should be and the old original staircase was beautiful. Breakfast was good with gluten free and vegetarian options.

Unfortunately the food on Friday night wasn't good. Burger, bun and chips were all burnt. The meal had to go back but we weren't charged which was good. The barman on Sunday evening was curt, surly and seemed to want to get on his mobile phone rather than serve people. He kept throwing bottles from one end of the bar to the other end where the bin was which was noisy. He didn't appear to have any understanding on how to serve drinks and didn't put ice or lemon in a G&T without being asked but he just wasn't refiendly or customer focussed. We got the feeling that we were interrupting him and he let us know it.

Room was spacious, with good bathroom. Breakfast was OK, but extra cost - Eggs Benedict with bacon as they’d run out of ham the previous day. Sizeable car park (no EV chargers yet though).

No wardrobe in room, also the bed’s headboard and the dias upon which the bath was placed were both surrounded by strips of glowing blue LED light, which which I had to fumble behind the bed to switch off, otherwise they’d have lit up the entire room all night long. The bathroom door had to be kept closed all night as the window letting so much light plus they appear to be a water pump hidden behind panelling which would come on and off intermittently throughout the night.

Location is quiet and handy for other places to visit in the area ... near enough to main roads and near to Diss. The hotel is a beautiful old building. We were in the annexe which meant we had a great view of the main building's beautiful architecture. Rooms were warm, bed was comfy, bathroom had bath and over bath shower and was spacious. Tea and coffee and kettle available. Staff were friendly and helpful and personable. Bar food was excellent and well priced. The bar itself had comfy chairs round a roaring fire which was a great focal point for the room and a cosy place to spend a winter evening.

The room we were in needed: - a couple of chairs ... 2 comfy outdoor style stacking chairs would do the trick and offer flexibility. - hooks for hanging clothes on and hangers in the wardrobe - 2 keys would be helpful for w occupants

The room was very spacious and perfect for working in. The huge open fire place would have been a massive bonus in winter. The diner was served in the bar area and the food was great. The service was a little slow because there wasn't 1 person dedicated to serving customers that were eating. But it didn't ruin the experience.

There was no signal and the wifi was a little confusing, there was a different wifi network advertised in the room to what was at reception and I could make it work to start. Once it did work it wasnt a brilliant connection.

Lovely room, very spacious - the hotel is old so expect some quirks like uneven floors and creaks. We stayed in "Nelson" and would definitely recommend that room. Had a lovely evening meal too.

Disapointed with the breakfast - not the food as that was great with a good selection, however, when we asked for coffee we were directed to the table with the hot water tank and powder sachets - (not good). I would have thought a hotel of that calibre would have proper coffee for breakfast.

Amazing grade 1 listed 17th century coaching Inn. Lovely room with period features , reached by two flights of a stunning wide 17th century staircase.....wide enough presumably for ladies wearing hooped skirts.... King Charles the second stayed there. It is mentioned in one of Charles Dickens Novels. Good pub food in the evening.with generous helpings. Good freshly prepared breakfast Friendly and helpful staff

We were only offered instant coffee with breakfast, perhaps a Nespresso or similar coffee machine could be installed?

ROOM WAS GOOD VALUE FOR MONEY,BREAKFAST WAS GOOD BUT NOT OUTSTANDING FIRST DAY WAS EXCELLENT BUT THE OTHER 2 DAYS WAS NOT UP FIRST DAYS. ONLY DINNER ON FIRST NIGHT AS I WAS THERE FOR A WEDDING BUT DINNER WAS SUPERB

COULD HAVE DONE WITH ANOTHER MEMBER OF STAFF ON AT TIMES AT BREAKFAST TIMES THE SINGLE MEMBER ON WAS RUN RAGGED ON THE LAST MORNING TRYING TO SERVE HOT BREAKFAST AS WELL AS TRYING TOP UP THE URN FOR HOT WATER AND GETTING EXTRA MILK, BREAD FOR TOAST ETC

The Hotel was great and a building of this age, was well looked after. Furnishings and decor, even though had a modern twist, were inkeeping and complimented a 17th Century Hotel. The breakfast was (included) was great and substantial and a great choice too!

Petty things really but no TV channels in the room and both bedside lamps flickered occasionally. A considerable noise, late evening, from the aircon outlet from the kitchens below our John Peck room but it went off eventually.

The property is very quaint it’s old but definitely worth a visit! We booked a room as we were attending a wedding locally and just needed a bed for the night, the staff are all very friendly and welcoming it was very hot and the fan didn’t work properly however that is no reflection on the hotel as they can’t control the temperature! We arrived a little early and the lovely housekeeper rushed to get our room ready! Breakfast was included in our stay and was more than suffice there was cereal yogurt and hot food. All in all a pleasant stay and I would recommend and return if I were ever to come back to Ipswich!

No negative comments from me.