The bed was very comfortable and the shower was really good. Lovely old building in beautiful location

The room was a long way from check in, through corridors to a lift that went 2 floors, we were on the 3rd. The air conditioning unit, or fans which we turned off as the room was too cold, was above us in the ceiling. It whirred loudly all night. It could not be turned off. I did not sleep well if at all. We had to wait a while to be seated for breakfast which was not hot at all, the tea tasted like coffee? We also couldn't use the pool outside of check in/out times, I didn't check in till 10.30pm as we were attending a wedding...so we spent £250 for 10 hours in a noisy room with a cold breakfast. I wouldn't reccomend. I brought this up at check out, and was told 'thanks for letting us know '

Perfect hotel for a family. The staff were very welcoming and kind with our children (5 and under). Great indoor pool, very clean and not too busy.

The pool changing rooms were out of order. When I asked the spa staff (receptionist) what we do she was very vague and looked as confused as I was!

The interior decor was far more modern/ updated than the photos suggested - in a good way. I’d managed my expectations based on location and price so everything surpassed what I’d expected. All the staff were so friendly and accommodating. The food was a high standard - lunch, room service and breakfast. The rooms were modern and comfortable. There wasn’t as much to do in the grounds as we thought - so if I went again I’d make the most of the local national trust. For a relaxing night away with a friend it was perfect. I personally loved all the peacocks.

The exterior could do with better restoring/ modernisation to fit in with the standard of inside. Perhaps adding more onsite activities could entice people as a destination.

Quiet location helpful smiling professional friendly staff. Large comfortable beds in rooms with good facilities.Excellent clean swimming pool, sauna and steam room plus a gym I didn't visit. Food of high standard, menu -fresh variety of well presented beautifully cooked food with attentive staff in restaurant and bar. Easy parking. Walk in the grounds (need suitable footwear) - many spectacular trees, everyone's fascinated by the many peacocks. Seasonal decorations. You can walk, drive or borrow a bike to see surrounding area including picturesque, Tring with church, park, cafes, bookshops and the amazing zoological museum. There is also a small theatre in the grounds and maybe outdoor plays in the summer although we didn't see the programme of events.

In rural location -we didn't have any information about the hotel or area in our room and nothing available in reception but could look on my mobile. A small paper map of hotel grounds footpaths and key roads would have been useful.and plays, places of interest or exhibitions to visit. There was a canal nearby but we could find it.

The hotel was busy which surprised me for January. But the staff were all brilliant and helpful and everyone had a smile for us. The rooms were lovely, the beds wonderfully comfortable, the showers excellent. We used the games room (pool, table tennis and table football) and the pool, sauna and steam room. All in good condition and clean. The breakfast was excellent and well worth the money. We were there for a double birthday and all made to feel very special.

The family friendly splash time in the pool is an excellent idea (5pm-9pm), but it was late and would have been much easier a little earlier - leaving the pool to adults in the evening.

Loved the restaurant and food, was really nice. The room was very comfortable and clean

The shower in the room wasn't working great, the water did not come from all aspects so wasn't an enjoyable shower. Also, once we had paid we were told the swimming pool had been closed and wouldn't be available until the following day if chlorine levels were right. As we were only there for one night I was quite disappointed as this is something we wanted to do. It also wasn't ready I believe by the time we were checking out at 11am, The bar was lovely, but as it was so quiet they closed at 10.30pm instead of 11pm as normal.

Beautiful hotel, lovely relaxed atmosphere. Welcoming staff wherever we were. Nicely renovated. Lovely mix of old and new. Ate in the hotel both evenings. Bar on our first night and main restaurant the second. Both really good and nice to have option for different settings each night.

Breakfast finished at 10:30 at the weekend, but if you arrived after 10 items were not being replaced. I asked several times for bread, the pastries tray was not restocked and was empty. We had paid for bed and breakfast, but did not get value for money with breakfast.

The room looked as though it had been recently renovated and was beautifully decorated - room 273. The bed/mattress was quite soft, but very comfortable for us. Bathroom was newly renovated as well and plenty of hot water. Buffet breakfast had a good selection of hot and cold items. All the staff were very friendly.

We stayed in the main manor house on the second floor above the reception. There isn't a lift in the hotel so we had a lot of stairs (48!) up to our room. It you have limited mobility, I would request a room on the lower floors. Breaktfast was included in our room rate so was great. Although a fantastic selection available - £22 for breakfast is rather expensive. If you want to then have a special item - like eggs benedict - there is an additional charge of £6.50 - making it £28.50.

A beautiful old building, lovely grounds and very comfortable. The staff were always very attentive and friendly. The food was excellent and a very good breakfast.

We had a small issue when settling our restaurant bill but this was dealt with very quickly. I would suggest that when checking in, and being asked if we want to set up a tab, or pay as we go, that it is pointed out that it includes the dining room. We didn't set up a tab and found ourselves having to go back to our room to get cards to pay for dinner. You should still be able to charge the restaurant bill to the room, this current arrangement is very unusual and not very helpful.

The accessible room was very big and comfortable. It was nice to have three comfortable chairs to choose from to sit in the room. The bathroom was spotless and, again, very big. Shower was powerful. Staff were very, very helpful and so welcoming. Food was top notch. The swimming pool was lovely.

We were allocated an accessible room. The bed was very small - I have mobility problems and move a lot during the night - the bed was a standard double - it would have been more comfortable to have a larger bed. There were very few surfaces to put any personal toiletries in the bathroom. A larger shelf that wasn't directly over the sink would have been useful. The fridge in the room was not working when we arrived so I couldn't store my medicines appropriately. However this was quickly rectified. Housekeeping was not completed until late in the afternoon on both of the days we stayed - it would have been more convenient for me if this had been done earlier in the day so I could rest in the afternoons. Having said all this, we had a lovely break.