Our room was pleasant, clean and the bed linen was really nice. The staff at the desk were friendly and helpful. The outside areas were well maintained and very clean. There was an on-site cafe called "Live Oak". My husband and I had our breakfast there for the 7 days we stayed in the hotel. It was excellent and not overpriced.

If you needed anything, from towels to toilet tissue, you had to ask. My husband and I mostly picked up the items ourselves. In fairness they always supplied everything you asked for and if you weren't able to go and pick them up for yourself, someone brought them to your room. Also had to ask for your room to be cleaned which wouldn't suit everyone.

Was given a spacious room on the ground floor. Because I had not stated I needed a ground floor room upon booking, the staff had to scramble to accomodate me. I had to move to a different room after a couple of days but was given a whole apartment! Kudos to the front desk staff for accomodating me. While the hotel does not have its own restaurant, the Live Oak café is a lovely place for breakfast or simple dinners. I had avocado toast every day in its lovely garden room. I also enjoyed its aviary of finches, which I am told, is a local landmark.

I was happy with my accomodations. Location is also very convenient.

WE liked everything!! Coffee in the room was plentiful and a full-size Keurig was so appreciated. The staff were all so nice and helpful. We stay in a lot of places, and they were above and beyond, even wore masks. They upgraded us to a hacienda so we could have a king size bed. It was very comfortable. I really appreciated two bathrooms. The weather was terrible one day and we were happy relaxing in the room and watching movies.

The walls were a little thin, but we were not bothered by our neighbors. There was some road noise but just in the row of haciendas and it was just during the day.

Great friendly staff. On site restaurant was wonderful, facility was a bit older but very clean and well maintained. The room size was really nice (King Suite). I would absolutely stay here again on my next trip to Santa Barbara!

I was in Room #260 and although adjacent to pool (corner room), the front door hallway entrance was right next to the housekeeping laundry facilities. As a result, the hardworking housekeeping staff were almost always working right out the front door. Would likely simply ask for another room if desired a pool side suite on the next visit.

The staff was very polite and friendly. The room was very clean and well furnished. The pool was clean, cool and refreshing. The coffee and lobby snacks were a nice touch as well. Very close to State Street restaurants and entertainment!

Some of the units had loud squealing air conditioners, couldn't hear it so much in the room, but when we stepped outside it was very loud and high pitched unpleasant noise. We received vouchers for free drinks at the adjoining restaurant that was closed, seemed kind of pointless.

The hotel is in a nice residential area - very pleasant location for a walk and close to downtown areas (by car or bicycle). at first hand a but disappointing was that they did not have our request for a special room close to the pool on file (we were traveling with our 5 year old) - despite a stay for four days. on the second day we were however given a family suite which was nice. also very nice is the cafe / restaurant on the premises that has good quality breakfasts in a nice environment. (we only had breakfast there) Altogether a very good option for Santa Barbara. Hotel itself has a good vibe - feels more upscale than the usual Best Western.

For reasons out of our control we checked in very late and the front desk was so very accommodating, which is just what we needed at the end of the travelling day. The room was very clean, comfortable and spacious. We loved the location and quietness of the neighborhood. We also had breakfast in the restaurant and both the food and service were excellent. When we visit Santa Barbara again, we will definitely book this hotel.

The hotel was really pretty and well maintained outside. There was some fantastic facilities on site, the pool,jacuzzi, tea and coffee making facilties and a really good restaurant, with a sun room, pool view. It felt very much like a resort. My favourite aspect of the hotel was the outdoor garden seating outside our room, that a double doors led out to. Our stay was really peaceful and family orientated. The location was around 10 minutes away from most places, including the beach, a car would be necessary. There was lots of car spaces. One of our bedrooms was newly refurbished. The rooms were large, clean and comfortable overall.

Some aspects of the room, especially the bathroom was outdated and needs restoration. The aircon was extremely loud and we could not leave the old fashioned unit on over night as a result.

out room was ready when we arrived and it was spotless and the bathroom was well equiped. The reception staff were very friendly and check was very smooth. The staff pointed out the free coffee/hot drinks station that was available all day. They asked us about upper or lower rooms and we got our choice. We headed to the restaurant for something to eat and food and staff were excellent. Plenty of coffee and the atmosphere was so relaxing - looking out on the pool and the lovely bird cages. We had breakfast there on both mornings of our visit and visited the bar on both evenings before leaving for dinner downtown and the following night prior to visiting friends. The pool area though small looked inviting but unfortunately didnt have the time to use it.

I can honestly say that there was nothing I disliked about this hotel. When we asked about getting somewhere a member of staff at reception went above and beyond to give us directions. He was so helpful. I'm so sorry i can;t remember his name

The studio apartment was good with a fully equipped kitchen. Excellent location in beautiful Santa Barbara resort. Safe neighborhood, you can walk in the middle of the night without fear. The pool area was nice and the water was warm.

The hotel is a bit old and needs a refurbishment. The WiFi was very poor and slow. The sofa bed was uncomfortable to sleep on (while the king bed was very comfortable). The floor covering was old and had many stains. The air conditioning was not cleaned for years. There was no complimentary breakfast. The price was relatively high (possibly due to location).