My special request was No Smoking & No Carpet! Got what I wanted. This room was VERY CLEAN and comfortable. Mostly quiet round-the-clock. Bed and bedding felt 4-Star! Plenty of hot water. This place was definitely A GOOD BARGAIN for the MONEY and in a GREAT LOCATION!!! I appreciated THAT the most! Necessary 5-day trip for two funerals…. Never saw staff member between Check In and Check Out. They were nice. Phone staff was VERY GOOD! Never saw a breakfast. Sweet housekeeper DID bring extra coffee packets and an iron to my room as requested.

The parking lot(S) sucked!!! This is in a nice part of town and neighborhood so parking is at a premium. However, parking lot near office had NO SPACES cause too much junk being stored (construction vehicles, parked trailers, chairs outside each door for smokers, cars that never move, & building supplies. Looked like a dump! Second parking lot near my room was always filled completely with vehicles. Walking between lots at night, up and downhill was inconvenient and felt somewhat unsafe due to walking along the Main Street on a sidewalk with luggage and parcels.

Very convenient location. Easy to find from the freeway, and close to the Lobero Theater, where we had an engagement. The room and bathroom met my mom's high standards for clean. Sparkling tile, immaculate floors, and recently painted walls. Towels were better than I would have expected, and plentiful. Good quality bedding, too. It was nice to have a mini fridge, microwave and coffee maker. It was easy to keep the room at the right temperature, and the in room heater operated more quietly than my furnace at home. We didn't hear a peep from adjoining rooms. Blackout drapes actually kept the room dark. Each bed had its own dimmable light in the ceiling. This place far exceeded my expectations for lodging at this price level. A dream for this retired traveler on a budget! We won't think about where to stay on future trips. We'll be at the Town & Country.

Coffee provided was OK. I would have been happy to pay a dollar or two for better coffee at the office. We will bring our own coffee next time. And there will be a next time! This will be our first choice for lodging when we come to Santa Barbara for an event, which we do fairly often. We can spend our budgeted funds on better tickets, knowing we will have a clean, comfortable and convenient place to spend the night. It always makes me sad to see how much plastic is used for things like wrapping individual paper cups, but I understand the need for sanitation. Next time we'll put a pair of travel mugs in the car and avoid the need for disposable plastic wrapped cups. I don't fault Town & Country management, but as we arrived by car, we can easily do better for the environment.

The location is great for those who like a little walking; we walked down to the main strip every night, walked to the grocery store in the mornings, and we could have walked to the beach if we had the time. The beds were loaded with soft and warm blankets and pillows which was exactly what we needed after the walk home, and the coffee and other small amenities in the room were lovely.

Nothing to be done about it I think, but the walls are paper thin. If you know you are loud, make a conscious effort to not be while you're there; everyone will be able to hear you! I know too much about a few strangers now because of it. If you're a light sleeper, ear plugs will be a must. The shampoo in the bathroom is also not easy to use, and not terribly effective if you have a lot of hair. I strongly recommend bringing your own.

The customer service was exceptional. The man in the front was super friendly, showed me to my room and told me he was there if I had any questions. For the price I paid, compared to everything around, the value definitely exceeded the price!

If I were to criticize anything, it would be the parking, but again the man in the front informed me about it to be careful when pulling in because there was a dip. He let me know and it kept me from doing anything to my car! Again very excellent customer service

The room/bathroom was clean. Liked not having carpet and laminate was used instead.

The man who checked us in was not cheerful. We asked a couple of questions and had to ask again as he did not answer. There was no soap or shampoo in the bathroom and we had to ask for some. The person at the desk didn't seem to believe us, although he did give us these things. The last thing is we stayed in the room that was in the units one over from the office units. There was only one driveway to enter and exit, and only wide enough for one car at a time. Not safe.

Location and value. I checked in at 11pm and checked out at 8am. Just a place to sleep. It was quiet. There was a coffee maker in the room. The shower was new and the water got hot quickly. Bed linens, pillow(s) and mattress were very comfortable.

No bedside table lamp (which I’m sure they would’ve taken care of if I notified them, but I was too tired) The towels were pretty (very) thin and the room walls were in desperate need of paint.

Everything ... Great staff , comfortable room , close to stores

Only thing for me is room is kinda small and tight for me to move around because I'm in a wheelchair but staff is awesome with helping me move to a different room if I felt bi wouldn't be able to make it work but other that every bout this place is perfect

Very friendly host!!! Made me some Indian tea and it was such an experience. Beds are super comfortable, it’s a 30 minute walk to downtown, really nice neighborhood. Free parking. WiFi, free coffee. Honestly, there is a lot to list, but I totally lived my stay there.

Some minor imperfections in furniture (a little damage) but it didn’t bother me at all

Location and new site management make it a great value for area. Ease of use, perfect for walking or short drive to many nearby areas. Bed was surprisingly comfortable, disability access shower drained well…glad to have fridge and micro. Easy spacious parking in front of rooms.

Property is ready for overall updating, time for full freshening of all items. Chairs, lamps, dressers etc very worn, walls could do with paint and more care of all things…sure it will be with such attentive new staff. Fluffy towels and a few extras would do a lot for impressions especially on big summer weekends!

Awesome staff, room is always comfortable

Being in a wheelchair it's little tight fit in rooms iv been in so far but iv made it work and front desk has always been so helpful with changing rooms if I didn't feel like I could make it work