Room was clean and the grounds were nice. Nice pool and attached restaurant with dive shop that had actives like kayak, sunset cruises etc.

The breakfast wasn't great. They only had surgery cold cereal selections & the hot selections were a biscuit & a disgusting pre-packaged egg that was disgusting. Also, an advertised perk from booking.com wasn't valid and they gave us 2 free drinks at the pool bar as an apology but the pool bar was never open the week we were there. Booking.com needs to update their page because this promotion was 2 free drinks a day, free parking (which cost us $20/day which was a $100 value & $15/a day to spend at the hotel restaurant and convivence store - a $90 value so minimum cost us an extra $200 than what we anticipated.

The rooms were clean, the staff was super friendly and helpful. The pools and gym were great!

The only thing we didn’t like were all the dogs at/in the pool. We support animal friendly establishments but not actually swimming in the community pool. This being said that shouldn’t be a reflection of the hotel, but of the dog owners having more of a courtesy to the other guests.

I have been billed from booking.com in full for all my rooms (4 rooms/ 3 nights) prepaid in full- the Fairfield has come back and charged me again for one room/ I am getting no response nor has a credit has been applied. How will this get resolved?

Excellent location for a trip to the keys. Driving to key west takes approx. 1 hour, other attractions are in the immediate vicinity. Probably the cleanest rooms I have ever seen in the US, plus very spacious. Overall a great hotel and we will definitely consider to stay here again when coming to the keys.

Nice breakfast options but paper cups and paper plates as well as plastic cutlery are not a sustainable choice. Unfortunately, I have seen this phenomenon multiple times. Given the overall very high quality of the hotel, those should be substituted by real plates which can then washed.

Middle of the keys, decent pricing, good breakfast, met our needs.

Pool service advertised (drinks, etc.) was never available. Had to walk to the restaurant next door. Pool was often filled with school groups anyway. Carpet in room needed cleaning. Had to keep shoes on to avoid black feet.

Nice, clean and sizeable rooms. Modern.

The breakfast is.. well.. below par relative to the standard of the hotel. Pre-cooked stuff, not a lot of freshness

This was an amazing stay, so much so that we wanted to extend our stay after being here 10 minutes and we did go on to extend. We were greeted by Jen and another lovely lady, who were the kindest, warmest and most helpful people. They were funny and informative, telling us about the whole of Marathon and the keys more broadly, but also giving us loads of tips for places to eat, things to do, where to see the sunset, where to park in Key West. They were honestly amazing, and we couldn't thank Jen enough for her help. We were upgraded to a king suite which was so lovely, a huge bed, a sofa, table and chairs and a lovely big bathroom. It was spotless, smelled amazing and so cool. When we extended our stay we were told we would have to move rooms which was fine but a little annoying, so the lady we spoke to said to come down in the morning and see if there's any chance rooms could be moved around. My partner went down and saw Jen and she moved rooms around so were able to stay in our room - so kind! The pools on the resort were beautiful, surrounded by wildlife. Iguanas and lizards by the pool, that overlooks the water and the mangroves - honestly such a special place.

The breakfast wasn't amazing, but it's free and was limited due to covid. For a free breakfast it's fine!

superior front desk staff.

The timing of room service was confusing. We were told that is was every other day but we went three days without service. a potential disaster because we bike, hike and kayak and without fresh towels for shower I had concerns. A call down to front desk had fresh towels delivered immediately. No problems.

Very friendly staff. Lovely shower. Definitely better-than-average hotel breakfast buffet. Swimming pools were nice, and tiki bar was convenient. I liked that there was a restaurant and a marina right on the property too.

booking, beds, location

pool and restaurants closed to early, lousy breakfast