Room was spacious. Service was excellent. View was excellent. Pool area was nice and was also nice to be able to use the one next door. Beach was very nice and easy to access. Breakfast buffet was very good with a lot of selection, however, some of it needed to be kept warmer.

I would think a "simple" breakfast could be included with the price of the room ie; cereal, juice, fruit, and a pastry like most other hotels. The restaurant/bar area and outdoor pavilion was under construction which was a little annoying with the noise. We would have liked to have seen them finished, they all look to be awesome.

Our room wasn't ready at 4:30 due to housekeeping backed up, but the manager worked hard to get us in as quickly as possible. We were worried about the reviews we read about construction, but it appeared to be finished, or at least wasn't noticable. The outdoor bar was open, and the music/activities out by the pool were really fun. Our queen suite was very nice and clean with a great view. Breakfast room service was prompt, but very overpriced for the quality. Our omelet and French toast were cold and just OK. All in all it was a great stay for a quick overnight trip.

Price and quality of the room service breakfast were poor.

The room was very comfortable. The breakfast was fabulous and the staff were very accommodating. We will definitely stay here again! We had an issue with the drain in the tub. I called the desk and they not only sent someone right up to fix it, but they sent housekeeping in again to clean the tub. Awesome service!

They were doing construction on the entire pool, deck and restaurant areas of the hotel. I realize it has to be done at some point, but there should be full disclosure to guests BEFORE they book there. The beach view room we paid for was noisy and not a pleasant view. We probably would have opted to not get a beach facing view. They did offer the pool at the neighboring hotel which we were gratelul for, but this is the second time it has happened to us. They didn't tell us until we arrived.

beachfront clean facilities

security harassing my children at the pool even though they had proper credentials. followed them back to their hotel room. plenty other teenagers walking around without credentials were not harassed. yes my teenage children were of minority background.

Our group of friends especially enjoyed the front desk staff who were super helpful. The room was very nice with all amenities and the view of the beach was perfect. I am also so very grateful for the staff in the dining areas as we chose our experience to be as much on the property as possible. The cleaning staff, kitchen staff, front desk staff, and everyone that we encountered treated us like family. This was very refreshing and a return to human kindness.

Nothing! Even the construction was not a hindrance!

Location, room cleanliness and amenities at the hotel. Hotel staff was very helpful and friendly. The location was perfect - near the beach and had several restaurants and stores near by. Will come back for sure!

One of the elevators wasn't working. So all guests had to use a single elevator. Was quite annoying having to wait given that it was the holiday season and hotel had many guests. Breakfast buffet was expensive at $24 per person!

1. superior staff (front desk) Christine was tres bien….AMAZING! kind and professional, she made me feel very welcomed for a first visit to Pensacola. Christine ensured I had the perfect view coming from Atlanta and needing that ambiance. Johnathan though rooms were almost to full capacity found me a standard room second day so I didn’t need to go down the room to spring hill suites. He matched the price which was vitally important with work fee restrictions. He even made sure the room 711 had an awesome view too! I will be back to work for years to come and this will be my choice of stay. planning a family trip I. the next few weeks too! Nguyen was added personality and she was nice nice nice! I love your staff particularly these three!💛💛💛

poor lighting eating dinner outside near pool

We love the convenience of everything. Pool is amazing for kids and parents. Staff is amazing too! Great views as well

Our toilet was running non stop. It wax very annoying. We tried to get it fixed but it did t work. For the price of the room I think beach chairs and umbrellas should be included.

Fitness Center, bar/pool area.

That there was a fee for parking. Minimum baggage carts available when checking in. Had to lug multiple bags upstairs. Our guaranteed room at 4:00 ended up not being guaranteed.

I like that we were very close to beach. The rooms were spacious, and things were within walking distance.

I did not like the cost of breakfast being 26.00 per adult and 15 for a child. I think complimentary breakfast should be offered for guest. I did not like when I feel on your property your security was very insensitive and informed me that I could not sit in the cabana which was the only place I could find since I could barely move.