The place is beautiful, with great options nearby, also inside of the Hotel you have various options of meals and things to do, the place overall is very iconic, the location is great, in the same street on the side you have the bus stop and the street behind a train station which facilitates moving around the city, overall you can see all the best places from this hotel by a 30min walk top.

We reserved by the pictures a room that looked way bigger than what has been given to us in the check-in, that was unpleasant, also the bed didn't seem to be Queen size, upon reviewing this with the staff they just shrugged and said that it was the same room booked, it felt stuffed overall for the small bedroom. Would be better to be more accurate given the same room as the pictures shown when someone makes a reservation. Didn't feel that the staff was interested even in seeing the reservation made using the pictures, overall that was the only thing that felt uncomfortable.

The location was perfect for what we had planned...taking in the lights along Michigan Ave, visiting Starbucks Reserve Roastery, walking to Daly Plaza for Christkindlemarket and shopping. The view from our room was nice (Millenium Park view) and the ambience of the lobby and the fireplaces was very relaxing. Oh, and the bed...best sleep ever...very comfy. Christian at the front desk was also very nice and professional when we checked in.

Felt a bit of uncertainty...was the water in the room complimentary? (yes). If I open up the slippers will I be charged? (no). Why was there just 1 robe in the closet? (we're a couple paying $$$ for a room with a view)...Can I enjoy the fireplaces without ordering a drink or food? (still unsure, but took advantage of hanging out by the fireplaces anyway).

Our room had a fantastic view of Michigan Ave./Chicago attractions. Hotel was beautifully decorated for the holidays, fun crowd at their restaurants and bars.

Everything was wonderful except...On Monday at 6am, we were awaken from loud pounding coming from above us. It continued on and off (mostly on) until 8:30am. We had planned sleep a bit later, but could not. Our room phone did not operate, we tried several times on 2 phones to contact staff, was either cut off or redirected to the same long message where no one answered.

Exciting contemporary room design that pays tribute to the building's historic past as an atheletic association from a bygone era. Rooms were quiet and very comfortable. Great location near cultural sites, Millenium Park, public transit, and good restaurants.

The common areas in the hotel's lobby got crowded in the evenings and were noisy--from the photos on the website I expected a cozy quiet setting. You need advance reservations for the rooftop restaurant, we hadn't realized this and were not able to get a table. Given that the rooftop is a major selling point for staying at this hotel I was sorry that guests were not prioritized.

The building is a masterpiece and well maintained. The rooms are wonderfully comfortable with good beds. The staff are excellent, very friendly and accommodating to guest's needs.

Many private events in the hotel keep significant areas of the hotel off limits to paying guests. While it's natural that private events are held in hotels, on each stay at the Athletic Association we have not been able to enjoy the Game Room in the evenings (usually about half of the time), and Cindy's was usually at least half closed. It would be nice to maintain these areas for the paying guests.

Might be my favorite hotel I’ve ever stayed in. The staff were SO attentive and kind. Our room was a little small, (corner king) but it was the perfect amount of space. There was a huge wardrobe to put our belongings in. The shower was a rain shower which I normally hate, but this one had great pressure.

I can’t think of a single thing I didn’t like. It was perfect!

Amazing restoration of 1890's building - all wood & tile - no plastic!! BEAUTIFUL! Location: right across from "the bean", parks & Lake Michigan Greeter was super friendly - personally took me upstairs to the lobby 3 working fireplaces in the large lobby/lounge Game room with antique billiard tables, shuffleboard & bar excellent restaurant - premium fruit served with bfast entree on-site coffee shop & Shake Shack

Didn't know about the top-rated Cindy's rooftop restaurant till too late to visit!

There were several food options on the premise: Breakfast/tea; Shake Shack (quick bite); lobby area for eating; game room (socializing & food); full fledge sit down restaurant. Although all those spaces are casual, the service was really terrific, both attentive and efficient. The spaces are very open so a little on the noisy side, but everyone -- both servers and customers -- are relaxed so that the overall experience is really very positive.

Soundproofing could be better in the rooms. Definitely heard when people were talking in the hallway. Also, the shower specifically. It is a rainshowerhead so there is no angling it and the partition is shallow so that a shower is somewhat chilly. Tub is very deep. But ventilation in the bathroom is excellent, so there isn't a fogged up mirror or a huge puff of steamy air that releases into the room.

I always love this hotel. The atmosphere of the study is unmatched, the Cherry Circle Room feels like a hidden gem- and probably one of my favorite spots in the city.

Only thing- there seemed to be a discrepancy from what the front desk explained regarding the complementary drink voucher vs the bar staff at Cherry Circle Room. I had understood it was redeemable at either bar, however bar staff said it was for the other bar, but would still honor it there.

Location for proximity to planned activities. Staff friendliness. Food and recreation options onsite. Room and hallways were quiet. View from room of Lake Michigan.

Cindy’s restaurant needs to better separate the bar area. We had a table next to the bar and had bar patrons moving between our table and another frequently and patrons placed items on our table. And it was too loud.