Excellent stay at the Kimpton. Staff were friendly. Free bike hire was simple and only a few mins cycle to the lake and the trails there. Loved the free tea and coffee station in the mornings. Room on the 11th floor was large, well equipped (great bathrobes for guests!) not too noisy and the bed was super comfy. I was able to check my bags after I checked out & collect later.

Nothing. It was a great stay.

The location was fantastic and I felt VERY SAFE which was very important to my group and me. It was a beautiful hotel and a good rate for 4 people. The staff was great and I loved that I could text everything to them and they would send it up to me!

The bed sheets had stains on them which made me feel gross. Also, Booking.com and Kimpton need to work out some communication skills. I was being charged twice for my nights when I had already paid through booking.com.

The staff, especially Marisol at the front desk and the door men, were very helpful. No pressure on check in or check out times, Even my room facing the street on the fourth floor was quiet. Some simple amenities like iron, ironing board and umbrella were quite welcome and useful. Soaps, etc. were good quality.

The restaurant food was good, but I was not overly impressed withe attitude of the staff and service was a bit haphazzaed.

Everything!! Honestly, the hotel is beautiful the lobby is very comfortable and inviting, and so is the staff

Hotel Chicago, MY PREVIOUSLY BOOKED HOTEL, stiffed me on my stay. I contacted the Kimpton Gray to inquire if they had any immediate rooms available, and they did. I spoke with Shea who was COMPLETELY awesome! He assured me check in if I came to their hotel, my check-in was quick, smooth and easy w Shea. He took care of my family, my dogs and got us an excellent room...even gave my doggies some amenities🥰🥰. I thoroughly appreciated his compassion and customer service.

AMAZING customer service. We were there for a birthday weekend, and there was a birthday card and complimentary prosecco waiting for us in the room. I got a text from the gent who check us in 10 minutes after check-in, saying to ping him if we needed anything. AWESOME.

It’s a beautiful unique historic building, a short walking distance from the Lyric Opera and other venues.

The bathroom door would not stay shut. Wish the minibar would be stocked.

very comfortable bed and linen.

Staff could have been more proactive and friendly on arrival asking if they could assist with any dinner recommendations, nearby attractions, things within walking distance, shops etc.

I did not at all like the fact that there is a $100 per night fee for "incidentals". I think this is something that can and should definitely be conveyed to the patron before they are hit in the face with it at the property. All travel websites should have his information, and pass that on to the consumer. It can make, or literally "break", someone's stay at a Hotel, and definitely influence their decision to stay there. At least, let them know these fees exist at certain properties, the same as "resort fees", which do vary in price, but it least you are informed they will occur.

The staff was very friendly & accommodating. I received happy & quick service whenever I had a question or needed anything. I felt very welcomed.

Found hair from a previous guest stuck along the shower wall.

It was clean and fancy.

A marathon shut the road down and we got stuck there when we had plans. That wasn’t the hotels fault, however. I would suggest adding a gluten free option to the breakfast muffins, for those with allergies.