I really liked the comfort and cleanliness of the room, which were impeccable. The convenience of having a mini-market at the reception and a Starbucks store was a great plus. The breakfast was delicious and offered a lot of variety. The service provided by the reception staff was exceptional. Additionally, the hotel is located near a CTA Train station, which made it very easy to get around and visit Chicago's tourist attractions.

I didn’t like the temperature of the shower water, as it was sometimes not warm enough, especially considering that my trip took place during the winter.

The location was beautiful and breakfast was delicious. The two ladies at the front desk were phenomenal! They were extremely helpful and very polite and friendly. They are both tremendous assets to this facility. I wish I had gotten their names. Our key card accidentally got deactivated due to being near our cell phone, and this issue was handled right away. I was traveling with my children and we ran out of towels. We had more towels delivered to our room within 5 minutes of me making it back to my room from the front desk. While I was at the desk waiting to ask for more towels, there were two ladies in front of me who must have been having an issue with their room. The woman at the front desk was so kind and patient, and made sure everything for this person was taken care of. These two ladies need a raise! To work with the public in their capacity and have such wonderful attitudes is a rarity. The only thing I can tell you is they were both Black women and one had long black hair and the other had kind of an auburn colored hair. Both were phenomenal, so much so that my daughter wanted me to be friends with them because they were so sweet. The view of the city was amazing! Our room was extremely comfortable and everything worked the way it’s supposed to. The pool was very clean. Not one complaint! Loved our stay and will definitely return the next time we are in Chicago!

There was nothing I didn’t like.

We were there for a trade show at McCormick Place. The hotel was ideally positioned with a 'sky bridge' to the show. The hotel was clean, comfortable and we had a high floor with a good view. The room was spacious and well maintained and the WiFi good. Breakfast was ok -pretty standard but good. It was also very good value for money.

The last nite which was a Saturday, we returned to our room and all along the hallway outside of rooms was dirty bedding, towels and trash bags. They were still there when we left Sunday morning. It was a very bad look.

We enjoyed our stay at the hotel, it was very nice, very clean, the beds were awesome!! And they cleaned our room every single day, changing towels and everything. The green line station is two blocks away from the hotel, so that was a plus. Also you got the convention centre connecting through a bridge. There were no many options for breakfast, but it was ok. Facilities like the pool and gym great! And Mario at front desk was the best, he gave us recommendations on where to go, what to eat, so nice of him.

There were no many options for breakfast, but it was ok.

Safety you can’t enter any floor without a guest card, nice room, great view, convenient to walk to restaurants, great breakfast beds were comfortable

Frustrating about trying to park our Ford 3500 they couldn’t do it there and NO-ONE could tell us where to take our dog to potty we had to find it ourselves I explained this to Shawne and he was upset with staff

Everything is great as always !

The only time I was uncomfortable with my stay was when I went down for breakfast and was shamed by the helpers for how much eggs and potatoes I served myself. Saying comments such as “there should be a limit on how much food one can grab” Keep in mind I had to come back down for a second plate, for my handicap husband who was upstairs waiting for breakfast. If I’m paying for my stay and breakfast the helpers should not be criticizing and instead helping me run the food upstairs.

Breakfast was varied with good selection. Car was easy to valet and check in was pretty seamless. Staff were helpful with directions/tips about the area/recommendations. Room was clean and tidy upon arrival. Pretty quiet floor - I was on the 19th.

Valet was pricy, lobby could be a little confusing (make sure you know which hallway to use for your hotel as there are 3 in this location)

Very convenient location that connects to the convention center through a skybridge. Very useful when it's really cold outside. Breakfast was delicious! The waffle station had some variety every morning.

The first night was colder than usual outside and it may have been the reason why it was so hard to get warm water to take a shower...

Very convenient location. Walking distance to solider field, restaurants and markets. It smelled so good as soon as you walked in the door and the scent went throughout the hotel. Imagine it’s the “Hilton” scent? Felt safe in this downtown area.

There were a couple of stains on the carpet when we walked out of the elevator and one in our room. It didn’t look like our room was fully ready. We had 4 pillows on each bed that looked like throw pillows and then there wasn’t a pillow in the middle. Don’t know if it was supposed to look like that and then no trash bags in the trashcans.

I had a great time! I was in a room on the 12th floor, and the view was amazing! The staff were all great, and the room was clean and nice. Would definitely stay here again if in Chicago.

The only thing that was a pain, and that really just comes with staying in a big city, was parking. Parking near the hotel or even getting into the loading zone was difficult. But once I found the valet area, it went much smoother!