I loved the layout of our suite, which worked great when traveling with family- there as a full separate bedroom with a door separate from the bathroom area and wonderful living room/kitchen area. It helped us all stay separate and have room to move around and respect people who were sleeping later. The location is great and the staff were incredibly friendly and helpful.

I wish hotels updated the pullout sofas as often as the beds! It was so great to have this as an option, but it was old and not comfortable. There are two emergency rooms nearby, which created a lot of noisy traffic at night. As a family who is very COVID-careful, the breakfast room was not an option for us. A very small enclosed space for the volume of people who are eating within a limited amount of time.

3415 was our room and the view was AMAZING!! The night staff was awesome, wish I would have gotten his name!

Check out on Sunday, there was this lady that was the only one at the desk... she had a bad attitude.

All the staff was so friendly! Our room was upgraded and had a wonderful view of the high rises and Lake Michigan. The breakfast offered enough variety that I didn’t feel i was eating the same thing every day. The orange juice tasted fresh and not watered down at all!

I wish the towels were better quality. A little bit bigger and thicker would have been great. The pull out couch mattress is severely thin and outdated. Traveling with family, the rooms with a bed and a pull out couch are economically great, but it’s unfortunate when 1 option is super comfortable and 1 is painful and leaves your body sore and unrested. At least a good mattress topper might help.

The rooms and the view were beautiful. I also loved the brownies and cookies and water that were out each morning. There was a really nice lady in the foyer that gave my kids some candy and coloring pages. Almost each day. One day she even gave us bus passes. That was a really nice touch.

I didn’t like that there was an air conditioning in the hallway, or the elevator, we were really hot and sweaty. It took two calls to get some extra towels. I also didn’t like that you had to schedule housekeeping so far in advance for the money it was OK. The pillows were terrible.

Location is right in the center of the town, everything is within walking distance. The room was like a mini apartment, had all amenities and the staff was very happy to accommodate any request you had. The kitchenette was equipped with a large fridge, microwave, cooker, dishwasher, cutlery. The shower in the bathroom was very good, there were towels provided and more given if needed. The view was ok from the 22nd floor lots of surrounding buildings the same height. There is a fold out bed which is very comfortable.

Chicago is an extremely cold city so the rooms can be cold and the bed linen was not great, however if you asked the staff for more duvets they were happy to help. The elevators in the hotel are very slow but the staff inform you of this and are happy to help you. **SECURITY DEPOSIT** Its $100 per night per room security deposit not $100 as quoted on booking.com. when we arrived we had to pay $600 to cover both rooms, it is refunded when you leave and I did contact booking.com who did contact the hotel who then said we would get it back but not until we checked out. however, we still needed to pay $120 each instead of the $20 a previously thought.

Easy access and great location

there was construction going on during the time of stay. No noise but just a little inconvenient getting in and out.

Great location. Swimming pool on the roof. Fast elevator. Comfortable bed. Clean dishes in the dishwasher.

It was my birthday. While checking in I asked at the reception if they have any compliments for guests on their birthdays, and a lady answered she would send me something. Nothing happened until the evening and when I asked again (if I understood correctly first time) another lady told me they didn't usually give anything... but I could take something from a fridge in the lobby. I took an ice cream and ate it at the swimming pool (which is pretty small and old).

Location and cleanliness

Tv channels are old need to upgrade to smart tvs and more choices for breakfast

We weren't high up to get the best lake view as I requested however I enjoyed the windows in the bedroom and did have a partial lake view and city view. The room was clean the beds were comfy. It was a bonus having a kitchenette. The continental breakfast was delicious! Quiet hotel!

Lake view could have been better as I requested to be higher for the view. The pillows were too soft (feather/down pillows). I woke up with a sore neck. Water pressure in shower is weak. $50 valet parking.

The location was perfect! The manager on duty (female) and the desk agents were nice. There was an issue with one of the elevators while we were there; the management handled it as well as could be expected. I appreciated the baggage storage and the guys who worked that process; they were nice and efficient.

1). Being assigned to an "accessible" room when I didn't request one, but we were moved to regular room the next day 2). Breakfast was plentiful, but also typical of a motel instead of a downtown Chicago hotel on the Mag Mile; it was mostly pre-packaged, refrigerated, cheap food that was thawed out or heated up instead of being prepared on-site. 3). The cable channel selection was not satisfactory; it was the "basic/minimum" package you would get from any service provider.