I booked this property at an absolutely amazing price. The room was a very decent size and well lit. The bed was huge, comfortable. The room had enough amenities so that I didn't have to go out for every meal - a fridge for my drinks, a coffee / tea machine, coffee, teabags, sugar, creamer, etc and this was supplemented every day by housekeeping who were all very friendly. Bathroom area had pretty much everything I needed too. Plenty of storage around the room for your clothes and belongings so that everything is out of your way. The hotel is only a few minutes walk from N Michigan avenue which is handy as you have loads of restaurants and shops around. The lifts are always quick and never busy. I had to leave a few days earlier and, aside of the one night penalty fee, I got my money back (and incidentals refund) within a week which is pretty great.

I loved my room 1703 compared to last year. I went to Cubs Convention and for the 2nd yr in a row, I stayed here bc the Grand Marriot 2 blocks south was so much more expensive. The front desk people were very professional and friendly. Probably because I was a nerd walking around with my 3 foot Addison train stop sign to get autographed.

The room adjacent to me (I was in 1703) had a dog that wouldn’t stop barking 2 nights in a row. I didn’t want to call the front desk and make things worse so I just slept with a pillow over my head. But not your fault.

I liked the beds. They look pretty classic but new and comfortable. I liked the decoration and the view too.

I don’t like the bathroom door. It doesn’t have a proper locker. People can see inside through gaps between the door and wall

good location safety area close to the city center dog friendly

the mattress was extremly soft

I don't think anyone could find a Hotel with better value for money. For a 3 star rating the Hotel had very good facilities, it was clean and the reception staff were very helpful and polite. The Hotel bar has a very nice area with a good selection of craft beer and not expensive in comparison to pubs and restaurants. The bar staff were polite, everything was clean. The room suited our needs, comfortable beds and was quite roomy for 3 sharing. A really good feature was complimentary filter coffee from 07.00 to 11.00 every day.

We would have preferred a 24 hour concierge as the reception and bar staff finished at midnight. We were told a side door could still be used for access but we did not take a chance. The same goes for the bar which we liked as we would have liked a nightcap after midnight had the bar still been open

Bar/lobby was fun at night. Having board games and a DJ was perfect for my eight year old son. He also had a lot of fun in the pool.

The pool water was freezing! Needs a heater. And my father left his coat in the lobby the previous night and the staff didn’t seem to want to help. I feel like something could have been done beyond a quick look into lost and found. Any cameras in the lobby?

location

no free breakfast

Great location near centre and lake. Easy to access with multiple bus services. Amazing price. Great room with everything we needed (including a refrigerator which we were told it wouldn't have).

The doors to the rooms slam really hard (preasumably to ensure they lock) which causes a lot of noise. Also, there was no way to set the climate control on a temperature without it turning on heat or cool (ie. we didn't want the airco to turn on unless it went above X degrees).

The staff was extremely helpful and friendly. The perfect location gave me easy access to the area I wanted to explore. My room was ready and I was allowed to check in early with no issues.

The cleanliness left more to be desired. I had access to a few different rooms during my stay. The rooms have a rug that was colorful when new. I think the guests would be better off if it were removed as it had many stains and was discolored from the constant traffic on it. The rug was pretty gross and made the rest of the clean room seem dirty.

We loved that the property was pet friendly, perfect location, and my kids loved the lobby because the access to the pool table and space in the lounge areas to play board games.

I didn’t like that the property advertised that they offered pet items such as bedding, bowls and toys. Based on this I didn’t pack any of those things for my pets and I was forced to purchase those items while on the trip.