The staff were exceptional, and they went the extra mile to help. For example, they did not rush us despite the queue getting bigger. Their bus shuttle service was truly first class, and we can only praise the staff at this hotel.

We discovered that in the USA, there is so much waste. This hotel was no different because the use of plastic cutlery, paper plates and cups filled many rubbish bags which could have been avoided with a few hard hours of work in the kitchen. I am not an environmentalist, but this kind of needless waste stunned both of us.

I have stayed here multiple times. I have always been impressed with the staff. Everyone was kind and went out of their way to help you. Breakfast was great. Location was great. I have never had any problems. Plus, there is an Outback Steakhouse attached, which never fails! :)

This is NOT a complaint, but just to bring awareness. The parking lot can be full and difficult to find a spot. HOWEVER, there is a parking garage, it is just hard to spot. It goes underneath the lot/hotel. The staff will direct you where to go. I am noting this so that future customers are aware in case they fear they can't find parking. You won't have trouble :)

We went as a family and really enjoyed the hotel. The service was excellent. From the moment we arrived until we left, the staff were wonderful. I would like to especially thank Michelle, who was very polite, helpful and cheerful, and Zulma, who welcomed us on the first day before our check-in time and was very helpful. She checked us in early so that my children could be accommodated right away. They were wonderful. The breakfast was very good and the staff worked tirelessly to restock everything. The breakfast included hamburgers, eggs, cheese, toast, yogurt, milk, freshly made pancakes, juice, coffee, tea and cake. I thought the breakfast was good. The shuttle service runs every 30 minutes and the drivers are excellent. They dropped us off at the train station every day. The train is 30 minutes from downtown Chicago (Washington Station). The hotel is located on a street with a Marianos supermarket where they have hot food for those who want real food ready, but they also have many varieties of ready meals. On the same street as the hotel there are also 2 pizzerias, 1 Hooters, 1 Dunkin', 1 Seven-Eleven, all within 10 minutes walking distance of the hotel if you don't have a car (which was our case). The pool is heated and clean. The kids loved it. Inside the room everything was clean and there was a mini kitchen without a stove. But there was a minibar, coffee maker, microwave and a sink. The bathroom had shampoo, conditioner and body wash of great quality. The bed was very comfortable to sleep in. It was a very good value for money compared to downtown Chicago. I would definitely go back to this hotel again.

Everything was perfect! This was our honeymoon trip to Chicago and it was the perfect amount of the main city but still very easy to commute in!

The only downside was the distance of a walk to the closest CTA train station (about 15 minutes) but it was mainly the fact that I forget I'm asthmatic when I research my locations to stay. You can catch a Pace bus to the station during the day and you can ride to O'Hare and catch the airport shuttle back to the hotel every 30 minutes if you don't want to walk in the dark in the evening.

Spacious, quiet and comfortable room, and I loved the opportunity to watch the steady stream of planes coming in to land at O'Hare from my north-facing window. The reception staff was friendly and helpful, and the free breakfast was welcome. There's also a supermarket near Cumberland CTA station and an Outback Steakhouse attached to the hotel, which made dinner easy!

Other than the attached restaurant, there's not much nearby of interest. Cumberland station is a 10- to 15-minute walk along a busy road, but not with heavy luggage as there are a lot of stairs. The hotel also is rather unappealing from the outside, though inside is fine.

The room was very nice, lots of room for a family of five, which is hard to get for a decent price. Having the shampoo, conditioner and soap in the shower on the walls was nice, as well!

The pool looks fairly big in the picture posted but it’s small. And the ladder was wobbly, but overall it was nice and warm. More seating for breakfast would be nice, as well. We ended up taking our back up to our rooms because there was no where to sit. Paying $30 for parking, after paying for a room seems a little silly to me too!

Spacious room with an exceptionally comfortable bed overlooking a local road on the edge of a residential area. Good buffet breakfast including fresh fruit. Shuttle picks up at Terminal 5 (unlike some of the othe airport hotels.) Need to ring the hotel to request. Shuttle runs every 30 mins from the hotel to the airport. 15 minutes walk to Cumberland station on the CTA Blue Line into Chicago.

Outback Steakhouse (on-site) closes at 9pm on a Sunday and there are no other eating options nearby apart from snacks in the hotel at outrageous prices ($9 - $10 for a packet of potato chips or pistachios).

The staff was very sweet and the customer service was excellent. The manager that was on shift was exceptional. Love the hotel. The location, the rooms, and the ambiance of our entire stay was amazing. It was Mother's Day, and we traveled from Michigan to celebrate. It was my first Mother's Day without my mom. (She passed away on 12/31/23), and the staff made my stay worth it. We will be back before the end of the summer to try out the outside pool!

Michelle at reception was very welcoming . Bobby who worked the desk at night very helpful. Kemble the driver exceptional. Very helpful also. Those three staff members stood out with their customer service and the lady who cleaned the rooms on the 2nd floor, again lovely and the lady that cleaned up after breakfast. Good staff. Homely feeling at the hotel.

The property is a little bit dated but was clean.

Was very clean, staff was very nice. The breakfast was very good. The whole place smelled so nice. It was a wonderful place to stay, the outback restaurant in the hotel was nice, the food was great!

I was highly disappointed that the hotel didn't have free parking in the hotel parking lot. It wasn't made clear in the description, and it was a surprise extra expense that was not in my planned vacation budget. They charged 30 dollars a day to park in an ordinary parking lotI, that should be free if your staying at that hotel. I saw people walking long distances to get to their vehicles in free places. I didn't have that option as I am disabled & can not walk far distances, so that was a huge inconvenience.