Holiday Inn Express Hotel & Suites - Dubuque West, an IHG Hotel

Staff were very friendly, room was big enough, bed was comfortable, the pool and hot tub were nice, the breakfast was a good amount of foods (not just cereal and bread), the facility was clean, the facility was easy to get to

We picked the first floor due to location but should have picked a different floor. The first floor was loud at night from other guests both in the parking lot and the hallway. It did not wake up our small child but it woke me up. I never like hotel lobby coffee and this was no exception. It was very bitter but there was plenty of other local coffee to go enjoy.

Sam, the front desk clerk that was there when we checked, was awesome! She was friendly and greeted us with a bright smile and enthusiasm. She, answered our questions thoroughly and gave great suggestions. Thank you Sam. Our room was great and very comfortable. The morning breakfast was fantastic and quickly replenished whenever something was low. The entire facility and staff was perfect.

We didn't have anything that we didn't like.

The room was really nice, very big! The beds were so comfortable with fluffy comfortors and pillows. The breakfast had a great selection and the staff kept it stocked & were quick to refill when I let them know the pancake maker was put of batter. All the staff were very friendly also.

Location; easy access. Quiet, clean room; I was able to control the temperature. Good water pressure and hot water. Shampoo,Conditioner and body wash in shower was great!

Price. Honestly the price was comparable to others but since I was just stopping to sleep only; it was high for me. Had I brought family to utilize the many amenities would have totally been worth it!

Very clean and comfortable with a friendly staff. It was very family oriented and had a great selection for breakfast.

They were out of everything at breakfast 90 mins before it was supposed to be over but I’m guessing they had just had a rush if all the kids in the hotel. It was very busy. They were probably working on refilling everything but we didn’t wait.

Employees, room was clean.

No hot breakfast because of covid. Towels in the pool area were extremely small. Employees were excellent. Could hear loud talking, running upstairs (we were on 2nd floor), when trying to sleep. It was clean, employees were great, but the price I paid for 3 nights, 2 rooms, seemed extravagant Definitely will stay somewhere else when I return. (A member of my party is diabetic, so I was depending on a hot breakfast.

The staff was very accommodating. When we had a person in the room next to us cough literally ALL night, we called the front desk early in the morning and they moved us immediately.

Breakfast ran out (including coffee) on hour into it every morning. We had to wait to eat both mornings we were there and often things were not filled all at once so there were some things we never got.

All the Staff were friendly, Courteous and Professional. Really enjoyed the breakfast that was served. Liked that the pool area was clean and the workout area had all that you would need to get your exercise in if your an avid fitness person.

N/A

excellent breakfast - nice selections

The walls are a little thin. We could hear people talking in the adjoining room. They weren't yelling just normal volume but they quieted down pretty early.

We had been on the road for a week and needed to wash clothes. We were looking for one nearby when the desk clerks told us they had a coin laundry for guests. This saved a lot of time.

Rivers of water escaped the shower even with all sides shut. The shower was equipped for handicapped and the shower head wouldn’t stay in place making water go all over.