It's right downtown, the loation is very good. The beds are very comfortable, you really feel this place is fairly new. The breakfast was pretty good as well, with a lot of variety offered, though I wouldn't mind a few more non-sweet options. The clocks next to the beds had USB-slots, which was a life-saver, because I did not have any US-adapters with me and that allowed me to charge my phone anyways.

Downtown has it's cons as well. It tends to get fairly loud on the street at night, expecially on the weekend. Also, 30$/night for parking is kind of a rip off.

It was close to everything we needed and short trip to the beach. Very friendly neighborhood. Staff was outstanding!! Couldn’t have been friendlier and more accommodating!

The room we booked was not like pictures, original pictures featured a kitchenette and when we got there pictures were gone and kitchenettes was not advertised on property. There was a mini fridge and no microwave and room did not have a walk in shower as advertised either. The city view was not very pretty either, a lot of parking garages and dirty rooftops but not terrible. Breakfast was out of forks and a lot of food and hour before closed. Fryer was out for restaurant at night as well. Parking was on street for pay per hour or $35 a day at hotel. For price we paid it should be included. Air kicked on and was loud and woke us up several times a night.

Excellent services and exceptional staff. Ray from the morning breakfast kitchen crew was very personal and knowledgeable with the downtown area. Erin too displayed exceptional management skills as he worked both the check-in as well as the bar flawlessly. Cassie was super busy w managing the check-in and bar and when a group of us tried ordering wings she explained that she couldn't make the wings for obvious reasons. However, once things slowed down she came back over and asked if we were still interested with having the wings, which course we ordered. She was exceptional with going above what she could do and for that my family is greatful. Thank you to the staff at the Hyatt Grand Rapids, Mi. continue taking pride in your work and placing customers first. Famico Williams

No complaint here given the state of how difficult it is to maintain the workforce, and to have people show up with a positive attitude.

Great location in downtown within walking distance to Devos Place. The room was spacious. The hotel staff was fantastic, knowledgeable of the local area, and friendly. Breakfast was good which included bagels/toast, cereal, and hot items such as eggs, potatoes, and ham. Parking was an added fee but was in an attached parking garage. Overall a nice stay.

Not much to complain about. Price reflected that of others in the nearby area. Bed was a little more firm for my personal liking but still comfortable.

The breakfast was amazing! It was well stocked with so many options. The location is great, we were able to get every where we needed to go by walking. I wish the parking fee was included in your room rate, but it's nice to have somewhere to park so close and the process in and out of the gate is nice. The rooms are updated and a good size, comfortable beds, and nice amenities. We enjoy the pool and work out rooms.

Location was good (as well as parking options on site and nearby), and check-in was easy. Breakfast was great, friendly staff. Hotel was modern & extremely clean, rooms were spacious with comfortable beds.

The pool is very small (hard to keep up with the pool towels too but that is probably always an issue)

We were in town for a wedding. I brought the cheesecakes for the reception and needed a cooler to place them in overnight. The front desk was so kind about letting us use the hotel cooler! The location was amazing and we could walk everywhere.

Breakfast was OK, but we wanted a full breakfast so we were able to find two good restaurants nearby. Location was great - heart of downtown, easily walkable to many shops, restaurants and attractions.

Only drawback to excellent ratings in all categories was the fact that our in-room heating unit didn’t work. Tried setting the thermostat multiple times with no success. Tried calling the front desk, but no answer (approx. 11:00 pm). Spoke with the desk clerk in the morning, who indicated engineering would be called and the manager would call us - however, no call. Talked to the manager as we were departing - she was very pleasant and provided a $50 refund for our trouble. She was the most helpful; others were not. Overall a very nice hotel, but no one to answer the front desk phone at night is unacceptable. Problem can be easily addressed. Good luck!

location was great and rooms and food were very good - clean, well appointed and comfortable room and very nice breakfast served

Lobby and check in was confusing and parking was additional cost. The parking entrance and card activation was awkward and difficult to navigate and the entrance to the hotel from the parking garage was not well marked

Downtown convenience. with a very comfortable clean room.

The confusion around my booking online, for two rooms, which I had full confirmation for, and that fact not being processed correctly. The assistance from the hotel staff was somewhat unsympathetic and limited, and I was told that I would have to sort this out with the booking company. I think this could have been handled better, and I would have preferred not to have been told this was my mistake for using a third party. I did so because I was travelling from Europe and most people look for accommodation via online when they aren’t familiar with the hotels. The breakfast was rather disappointing, Although I understand the reasoning for “continental” breakfast, it could have been presented with better quality foods and fresh items.