The location is ideal and there is a very affordable parking in the premises which is very convenient!! “The Street Craft Bar” is amazing!! Lisa makes fantastic drinks and even better conversation and the food from the restaurant is very tasty and very reasonably priced!!!

Pool could use some maintenance, flaking paint and jacuzzi not working…. The Starbucks in the property is no longer in operation, even though it is advertised that it is…..!!

Our state was from the beginning to the end one of the best days we had extra towels and we were treated like human beings we are people of color and they treated us exceptionally well. We didn't have any mistreatment or anything bad to say about the property and establishments of the business.

Alcohol amount that I got at the bar. Everything else was perfect

The staff (bartender Lisa, waiters Garland and Maddie, front desk) were welcoming - and remembered us.

We wish there was more obvious recycling, i.e. separate bins in the rooms for recycling. And while we liked getting the water, would like to see an alternative to plastic bottles.

Location and parking garage, staff were great, good price, clean white linens and good TV. Comfortable thermostat controls and heating.

The pool was closed Saturday night and I was unimpressed with the market items and price. There was a horrid smell Friday night outside the elevator on the 7th floor, luckily, we were able to close the door to the room and keep it in the hallway. The shower was great, until Sunday morning, then we didn't have hot water, not much anyway, cool shower.

Great staff

The ELEVATOR doesn't work - waited over 10 mins and had to walk down the stairs with too much luggage. Other guests were talking about same. The lobby is haunted by the sounds of a squeaky escalator. Sounds like the mechanical maintenance needs work throughout

The hotel was clean, staff was friendly, the bar was nice and bartender was very pleasant.

The escalator wasn't working, I was told the parking fee was $10, it was actually $14. The breakfast at the restaurant was not good especially for the price.

Cleanliness View Fast elevators

My room was very gently used opened water in fridge and body odor on a chair still perfect so I'm not subtracting we're talking 24th floor very well appointed room the bed perfectly made and amazing sleep I love the shower grips oh yeah the tray with the ice needed replacing extremely warped they had really great sandwiches for sale and salads Bonus I watched the fireworks from my room Unforgettable Thank you!

modern, clean, upscale

front desk staff during checkin was not very nice. made us feel not welcome. initially told us he couldn’t give us the king bed we booked, before another staff member stepped in and confirmed we would get the room. the whole checkin experience left a sour taste to what otherwise would have been a 10/10 stay.

The hotel is beautiful. The location is not so nice. We walked to dinner at a nearby restaurant and it was a little sketchy. A lot of garbage and graffiti and just people sitting on the street.

The expectations were set with the email greeting before we arrived 24 hours ahead of my check in stay. I had time to prepare and still be hopeful. I enjoyed the boneless wings and unique cheese in the french onion soup with a delicious salad and very eatable chicken. As well as dining one evening out with a restaurant recommended by the Hyatt. With close enough access to many attractions with a brisk walk, we enjoyed our stay very much.

The pool was closed.