very clean, liked having a bar and restaurant on the premise even though we didn’t eat there we did get drinks which were made very well. liked the easy parking and access. shower was hot, nice heat and cooling in the rooms, our suite was spacious. front desk staff seemed frazzled (felt bad for them) but very nice. hotel seems a little worn out in spots but everything seems sparkling clean which we loved. decor was hip and free good, hot coffee in lobby was very nice.

booked a king suite, ended up with a double queen with no explanation or notice. didn’t ask to substitute as we checked in late and had a dinner reservation. other than that, very nice property.

A perfectly central location to walk to the main art galleries and museums. Many great restaurants within a five minute drive. Accommodations were above expectations. Lots of room to feel comfortable. Great beds. Abundance of towels. Love this hotel.

The room was literally the best ever. I was expecting a 7:30 a.m. call and when it came, I thought it was 2 in the morning -- that was how soundly I slept, and I am almost always up by 5:30 a.m. I will return for that fact alone. The bed was super comfortable and the fact that there was a powerful heat/air register in both the bedroom and the TV room was perfection. Spotlessly clean.

After a show, my husband and I were looking forward to a drink at the bar and some light munchies. When we got to the bar and explained what we wanted, the hostess seated us in the dining room. I explained again that we were looking for a bar seat, a couple of appetizers and cocktails, not dinner. She said nothing, took our menus, walked us back to the bar and slapped them down at a counter with another couple. It was a bit awkward. I returned the menus to the hostess and explained we'd look elsewhere. She was polite in wishing us a good night. As it turns out, we had some really good small bites food and a delicious little pizza at a restaurant on Park Avenue called Blu Wolf Bistro which also had a decent bar before returning to our room for a phenomenal night's sleep.

First time in Rochester, and this place was an excellent choice! Room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and nightlight. Recommended!

Lovely facility...helpful and gracious staff...wonderful restaurant

I think it is time for a room redo. Carpeting/furniture us getting old....time to redecorate...

the location and staff were fantastic! we had a great time at CHAR for drinks before our event and a night cap! would absolutely stay here again!!

nothing!!

I found it to be just right! good location and convenient parking. comfortable room with big bed. excellent breakfast.

NA

Great location, friendly staff, clean room

WiFi in the rooms is weak and constantly drops. Need to upgrade their system.

good location and very accessible good food

4 day room cleaning policy is unacceptable prices in Resturant are way too expensive

We liked our room, the staff were excellent, the location was perfect, and we had a very good breakfast. Check-in and check-out were easy.

We were disappointed not to be able to have dinner at the hotel. We were told that the restaurant was closed that evening because they were under-staffed.