Room was small but well furnished

Bathroom was tiny with very little shelf space to put out toiletries. Bad experience in the Camp Fire Restaurant. We stopped for dinner at about 8pm and asked if we could sit in a two seat table by the window. We were asked if we had reservations and we said no. The restaurant was not busy and most the tables along the window were available. We were seated at a large table with a tv and bar behind us and a clear view into the kitchen. Ordered lobster bisque which a wait staff bringing the bowls to the table cupping the top of the bowl rather than on a plate. When we left, the most of the tables by the windows were still empty. For the price, we paid for the bisque and drinks, the experience was underwhelming!

I loved the area in which the property is located. it’s right in the heart of downtown Main Street. Excellent for my children and I to go exploring by foot.

It was just a small situation where as ladybugs were in our room. The friendly and helpful lady at the front desk worked immediately to find my children and I a better room that suited us. She succeeded…the children couldn’t have been happier with it as well.

Beautifully updated historic hotel, with all the good old stuff shined up and spiffy, and gorgeous new linens, furnishings, and finishes. Gym much bigger than you'd expect. The staff could not have been more accommodating. And dinner was great.

The rooms are very small, and we would have felt cramped if we'd spent a lot of time in them. And the bathrooms are teeny. But there's a large 2nd floor great room for lounging and reading any time of day.

the food at the camp fire wasnt what we were told it was gonna be wasnt impresed at all they were out of things on the menu never told us untill we were ordering they should have said it up front or on the board as you walked in you want some good food come to my house ill set ya up for a top notch hotel thawt the food should have bin Michilen star worthy but happy annaversary to my wife

The hotel and room were very stylish and comfortable. The location is great and within walking distance of many shops/restaurants. Several great amenities; bar, restaurant, gift shop, concierge office, spa, and the gym is amazing... major bonus.

The restaurant was closed due to understaffing/covid while we were there, which was unfortunate because so was every other breakfast/coffee option in town. There is a nice outdoor seating area off the bar with fireplaces and heaters, but unfortunately they ran out of propane, so it wasn't really usable. The coffee station also ran out of coffee during the morning rush and couldn't be refilled due to understaffing. All the "negatives" were likely due to Covid, so no judgement to the hotel management/staff, it was just unfortunate.

The lounge on the second floor was super cool. The restaurant was really good. Spa was amazing, Location was perfect. Entry ways were shoveled and salted for winter weather. Staff was great!

The elevator looked dirty and schmooy might have just been the brass needed a good shine but it was a stark contrast to the rest of the hotel

Nice remodel, location is great for walking; hotel bar and restaurant are nice; Great Hall Bar is really nice on nights with music.

For the rate the room is really small. there were two of us and the only place to really sit comfortably was on the bed, and that wasn't very comfortable.

Beautifully restored building and great location. Nice view from my room.

No ice available. I know most rooms are very small and there aren’t hotel size mini refrigerators in the rooms, but expected to be able to get ice. The condition of the walkway to the parking lot was very poor. Salt has damaged the concrete, which is understandable, but it needs to be cleaned up.

The bar/lounge and outside seating area was really nice and spacious. We sat out around one of the fire pits that overlooks the town and had great cocktails and snacks.

My only complaint is regarding the restaurant. We ate in the restaurant two nights. The soup was horrible. But the problem was that the hotel had so many more people who wanted to eat there and not enough staff to accommodate them. And then there were not enough other places in the town for people to go to to eat. The town in general had more visitors than they had the capacity to feed. This may be due to the employee shortages brought in by COVID. But it was definitely evident.

Very comfortable with clean finishes. Friendly staff and coffee downstairs! Never underestimate the value of a parking garage in Saranac Lake!

The rooms were dark-great from sleeping in the morning, but even with all lights on the room was difficult to fully illuminate.