Crowne Plaza Lake Placid, an IHG Hotel

The view was exceptional - we upgraded to the lake view so we could enjoy it. Hotel is on Mirror Lake in the town of Lake Placid. Mirror Lake is reserved for non-motor boats, so it is very peaceful. The bed and pillows were very comfortable and the bathroom was clean. The dining room is exception with very high wood ceiling and beams - very impressive.

The grouting in the bathroom needs a cleaning. The balcony is very narrow to you can't sit on it in a chair. The hotel is decorated to be rustic, so there is brown everywhere - brown flooring (imitation wood tiles) in the bathroom - brown carpeting in the rooms and halls - so the overall impression for me was dark and heavy. The toilet seat slipped when you were sitting on it and the magnifying mirror needs to be replaced.

View was great. Wish we had a bit more balcony space. Mary the bartender was simply an outstanding ambassador to the property. Everyone really was very nice from top to bottom. Front desk people very helpful - which believe me is frequently unusual. Property seemed to be well staffed with very pleasant people. For meals, we only had breakfast at the property and it was "good" and certainly what we needed and wanted. The great room was a wonderful place to relax and enjoy the view.

As we checked out, we told the front desk that the A/C unit in the room was loud and making an unusual noise. Not sure she wrote anything down but while it was a bit bothersome, others might have more trouble with the noise. Otherwise, the facilities of the property were very good.

The staff at check in and out are extremely friendly, welcoming and helpful. The pool was nice but felt it closes a little too early. The views are amazing. The restaurant food was ok but staff was extremely nice and helpful The cost was high vs the food quality. The coffee was excellent though.

Breakfast was expensive for the Quality of food, generally went for breakfast on Main Street at Breakfast Shop which was amazing. The hotel breakfast was great if you want to get in and out quickly. Overall the hotel staff are exceptional!

The hotels location was great everything very close. The view was beautiful. The buffet breakfast was delicious. The beds very comfortable. The hotel itself was decorated beautiful and very very clean.

We had a leak in our ceiling so we had to change rooms. A little inconvenience but laurie immediately gave us a different room with a beautiful view and 2 free vouchers for breakfast for the inconvenience. And closer to elevator which made it easier for my husband has a painful leg. I would of given this a 10 for rating except for the leak. I would return here again though.

Beautiful hotel with spectacular views all around! Really nice room and unbelievably beautiful and comfortable public areas. Great location next to Olympic Museum and right above main street, everything is very walkable. Nice bar and outdoor seating areas with fire pits at night, met some really nice fellow travellers and had a great evening!

Nothing!.....great hotel and stay!

We had a King Deluxe with Lake view and balcony. The view of Mirror Lake was beautiful. The bed was very comfortable. The facilities are kept very clean. Went mid-week during off season so prices were excellent. Would not hesitate suggesting as a go to place. Lake Placid is beautiful with so much to do.

The bathroom was a little dated - shower and jetted - for a place as nice as this, but not really an issue. Just that so many recent stays at hotels have updated bathrooms. Every thing functioned as it should.

We were very pleased with our stay at the Crown Plaza Hotel in Lake Placid. The King Bedroom Suite we had was awesome. The staff were great and very friendly. We wish we stayed longer. Definitely a place to return too.

The banana Chiquita sticker on the right side of the dresser in the bedroom we did find disturbing and disappointing. Which caused us to wonder if the room was thoroughly cleaned prior. Perhaps if they were doing daily complete cleaning of the rooms this would have been found from prior guest prior to our check in. We did not remove the sticker either. The electric stove rang had one of the burner grids not properly installed which deterred us from even using the stove.

the female manager of breakfast and main dining room was extremely efficient, polite, professional, and helpful. She was fantastic and made our party to feel welcome and cared for, also, the front desk staff were efficient, polite, and professional. I would highly recommend this hotel.

the only tiny issue was the pool was a little too cold. But absolutely everything else was wonderful, we had zero complaints and were extremely satisfied, we will definitely reserve here again, excellent, and much thanks to all of you

The room, view of Mirror Lake and the Mountains were outstanding. The Hotel is beautiful, and the staff wonderful. We have visited Lake Placid many times, but this was our first stay here. We would stay here again.

None are the Hotel's fault. Road work all around the facility, luckily we know the area well. **Unfortunately, our Uncle died and the trip was non-refundable so we had to leave early. We went up for ONE night only so we could golf and left before checkout time the next morning. I informed the front desk and indicated I understand it is non-refundable, but can you supply me with a statement or something that shows we left before the start of the second day. It took some time, but they finally signed our checkout paperwork indicating we left one day early. I have not yet reached out to Booking.com, but hoping to ask for a discount coupon/voucher for future use. Either way we enjoyed our short stay.

Everyone was very friendly they provided excellent service. The food was fantastic. Plenty of parking. Gave you free ice water & coffee during the day. Very close to town & activities. The bar was awesome. Pool was nice. The view was amazing over looking the lake.

The facilities were very dated. Tripped on carpet coming down the stairs from the 3rd floor fell to the ground twisted my ankle ( I'm ok ankle still sore ). Needs much needed up dates. Beds were very hard & uncomfortable. Alot of children yelling not a very quiet place for older people. Carpet looked like something from that 70's show !