Size of Room, Size of bathroom, Very comfortable beds, Excellent channel lineup

Four Employees hanging out at Checkin desk when you walk in when the lobby wasn’t clean was not a good first impression,Being woken up at 7am by Constant Hammering from construction crews right beside us at the building being built. Should have been forewarned about this.

Everything went well until I tried to stay for a additional night, and the staff person took a very long time to tell me NO and didn't offer any suggestions which I found on my own under the same Hyatt Hotel located only a few minutes away. Jonathon was very helpful and informative but when I went to check out I didn't receive the same courtesy from the outgoing clerk. Didn't catch his name but he was more interested in speaking to the passing women. Definitely feel he needs customer service training because he didn't do Hyatt hotel any justice at all. I was easily able to book a room myself in minutes which he could have done as well.

Decent common courtesy of just saying let me check our sister hotel a few miles away would have made a good impression on this hotel chain.

The room was nice. The facilities were good-looking. Most of the staff was very kind. The coffee and breakfast were nice.

The manager wasn’t the nicest guy. The pool never opened. The Wi-Fi was terrible and the reason we changed to a different hotel.

Wonderful staff who were very accommodating. We had originally booked for 4 nights but decided to drive back home sooner so only stayed there 3 nights. When I informed the staff, they were very understanding and helpful. Someone was always present at the front desk. Good breakfast. Comfortable, clean and spacious room. Also, they had very reliable and fairly fast EV chargers in their parking lots. The location is great too. Overall, we had a good stay.

We don't have any complaints inside the hotel but there were some non Electric Vehicles who would park in the charging spots. Maybe the hotel could put up a sign at some charging spots so that EVs can have a place to charge their cars. Having said that, we always found a spot to charge our car. So that was good.

When I opened my hotel room door my first thoughts were that it was very nice and I was very relieved and happy with the size, condition, and overall look and feel if the room. Almost immediately after that, I saw a roach walking through the room! I killed it but I was always slightly uncomfortable because I didn’t know if there were more. Additionally, the cleaning staff didn’t check the bathroom drawers or the refrigerator. There was still hair in the drawer from the previous guests (yuck) and there was a half drunk bottle of water in the refrigerator.

Nice location EV charging stations on site, decent breakfast. Cable in room, which is spacious and full of amenities. Beds were comfy and a closet for luggage. It was also nice and quiet during my visit.

There were ladybugs all over the heater, but mostly the fixtures hadn't been dusted in a while. A concern for those with allergies. Room was spacious, beds were comfy, couch needed steam cleaning though. A little more attention to detail will make it a very nice place to stay.

I choose this location mainly because of the EV chargers. The hotel was great and being able to fill up my Tesla sealed the deal. The rooms are clean and large, and the staff is great.

A plug in Prius took up a charging spot all night even though that model only would need to charge for a few hours max. The other charging spots were full. A few extra EV spots would be really great as more and more people switch. The chargers themselves worked well, but a 32 amp charger would be nice for the increased speed along with Tesla destination chargers (no need for an adapter)

Great location - near the RDU airport and I-40. close to Crabtree Village mall and the Crossroads. EV charger and bar were an added plus

Bathrooms didn’t have an odor extractor - and maid service was erratic. Breakfast was OK. Coffee was watered down

Very comfortable beds and access to fruits and coffee. Also having a microwave in the room is always handy!

water in the swimming pool didn’t look fresh and thus preventing us from using it. Not a very wide breakfast products selection.

As soon as I walked in the door I was in awe! As a Travrl Agent, this location was one of the best I'd ever visited and had the pleasure of reviewing! It was almost immaculate. I brought a couple of my clients with me and the staff was super friendly and welcoming! They made sure we had everything we needed. Our accommodations were very clean and comfortable and the free full breakfast was great! It's the first time in along time that I enjoyed what was on a menu at chain hotel. I will definitely recommend this location to my clients. Looks like I've found myself the perfect accommodations each time I visit the area as well. 😊

The only thing I did not like was that I wasn't able to stay longer...but I will return and make a recommendation to my clients that travel to the area!!