Great staff, breakfast (Prefer waffles over pancakes, but I wasn't complaining!), room was clean, overall a great stay!

I wish the toilets flushed a little easier (I had to hold the handle and wait for it to flush) and the shampoo/conditioner was bigger (They weren't even big enough for one wash, but I have a lot of hair lol), but that's it!

Very close the the airport so great for a quick stay for our very very late arrival into Cleveland. Joe at the front desk and later our shuttle driver was incredibly helpful and accommodating. Thanks to him, our stay was fantastic. Thanks, Joe! You’re a rock star!

Room smelled a little like cigarette smoke.

Staff was very helpful, breakfast was very accommodating and it was for a decent price. We where too tired to swim but the pool looked decent to swim In

Beds were a little uncomfortable. Other guests were a little rude not thinking about others for breakfast. Had some weird smells in hallways

What worked well is that we booked it near midnight for an arrival between midnight and 1:00 am. We were able to go to bad immediately after a long day waiting for our flight to be completed. The woman working in the breakfast room went out of her way to help us get breakfast after the scheduled time had ended less than 8 hours after we arrived.

We had almost no opportunity to observe the amenities offered.

The shuttle to the airport was great. The woman driving the van was extremely nice, which is something you don't get too much of these days. Lots of hospitality and good service she provided through the shuttle

The beds could have been just a little softer. Great value for being that close to the airport.

Convenient location, pool was great for down time and breakfast was good too! Close to our family events.

Our room on arrival didn't have enough towels or towel mat. Our stay was for 3 days. Husband went to desk the next day & asked for towels, said they would bring up .after an hour he went to laundry area & they gave us towels. We had a wedding to go to. Staff in laundry department was very kind.

The staff was always around and helpful. The breakfast was nice and well maintained. The room was quiet.

The breakfast and the breakfast staff were excellent and helped us find items we could use the next morning when we had to leave too early for the regular breakfast.

We mistakenly booked and extra room and were unable to connect with the manager to even consider a refund. That was disappointing. I would have appreciated more help from Booking.com.

Room and facilities were clean. We stayed a very short time before flying out. Our flight was very early and the desk staff had a bag breakfast for us ready at 3:30am. Will stay here again if leaving from Cleveland airport.

Breakfast was good, the breakfast area was clean, and the food presentation was nice. Good location for my needs, with easy access to the highway and plenty of restaurant in close proximity.

Check in at 4 pm only to be told the room.wasnt ready. Mattress wasn't very comfortable.