MainStay Suites Middleburg Heights Cleveland Airport

The facility was fine, A.C was adequate at best.

I do not appreciate finding out there was a 100.00 deposit after I had booked the room. Only finding this information after confirmation was sent. We were there for 7 hours, 2 showers and didn't use the kitchenette. Very disappointed with this surprise fee. I'll let you know after this has been refunded. I think this is a ploy for people to forget about the money. When I signed in, I said I had paid already. They acted as if they didn't quite understand, they said the card was to confirm, then I was told it was a deposit. Not acceptable business practice.

The room that we had was comfortable and clean. It was close to everything for us. We came to check in a little early to look at the room. It was decent for our stay. Came to Mainstays to attend my Sons graduation (Masters degree program). I would sta

I didnt like that I came to check in and spray it with Lysol. I left back out to allow for it to dry. I opened all the doors inside, but when I returned they were shut again which means someone entered the room again. I also noti.ced that it sounded like everytimw we left out someone in the unit next door was at the peephole looking out at us. This was very creepy to me. .Other than that the stay was a pleasant one.

Quiet room, comfortable bed, clean, good size - all the essentials were there. The location was excellent for my purposes, as I was visiting people in multiple cities in the area - Parma, Fairview Park, Avon Lake, Medina.

I was not in favor of the small single-serving coffee maker. The coffee was weak, and not enough coffee for my usual intake. I actually went to Walmart and bought a cheap 5 cup coffee maker so that I could have the type of coffee I liked. Not a major issue, but it was something that I wasn't happy with.

It was clean; bed was comfortable; grounds were kept neat; shower was good, it always had hot water, and the air conditioner worked well.

The suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc. We booked for a week and brought our own food but the room didn’t come with enough kitchen equipment to do any real cooking. There were only 2 of each: forks, knives, spoons, bowl, cups, plates; 1 small frying pan, & 1 pot. Baking sheet didn’t fit in the oven. We had to hand wash everything because we didn’t have enough dishes to warrant using the dishwasher after each day. Dish washing liquid wasn’t included. Basically it was only good for eating cereal, making sandwiches, and heating up microwaveable packaged foods.

The cleanliness and the apartment feel of the rooms

I didn't like that when I booked the room online it didn't say anything about needing $100 deposit when I got to the room. And that was a hassle because I only had it in cash and didn't have it on the card and had to get money put on my card and I couldn't transfer money from my bank account and it was a nightmare to get the money finally attached to the card

The room was spacious and mostly quiet (though it is next to a highway) and good value.

The breakfast option was disappointing - considering that during booking it was promoted as having great breakfast option, but there were just some yogurt, a few pieces of fruits, some juice, and some plastic wrapped store bought pastries.

Cleanliness, rooms were excellent, staff was super nice.

There was no signage for main lobby, I felt like I was walking into a side door, just real sketchy. The "breakfast" was a total joke. Please don't consider this actual breakfast. There was a basket with three small cupcake size muffins and a mini fridge with a half a dozen of yogurt cups. How could anybody ever consider this? Even a snack much less a breakfast?

The whole complex was very clean. The staff was super nice and helpful. Great laundry facilities and easy on and off the highway. Hallways and outside where very clean. You could tell the staff cared about the property they where cleaning and watering plants. Overall amazing hotel!!

Was worried when booked , but upon arrival carpets and lobby clean neat ,front desk friendly , rooms felt fresh smelled clean and comfortable, outside area very nice maintained . Exceeded expectations. 🤙 will stay again

Being picky , shower heads a little aged

room was ok clean but needed just that little more effort like the small table by couch could tell it was wiped once but was not totally wiped. silverware in drawer was REALLY dirty (peanut butter or something on knives) also only 1 tv changer