All the amenities, proximity to historic sites, feeling safe and the set up of room/apartment

I’ll only piece that I didn’t like was the pressure of the vacation club sales. It says no pressure on brochure. Front desk made it seem like no big deal. I felt like I was a hostage at that seminar. It was over 2hrs of my vacation time and it was like they wouldn’t let me leave had to have a manager then try to sell me the vacation club and wanted the money right then and there. I was given a gift card for listening and when I tried to use it on line it got declined. Wish I had those hours back with my kids. It was extremely clean and comfy. Husband and I took a walk to the coffee cafe on site and it was closed all day even thought hours posted said it was open. Multiple texts during the 2 night stay with cable down, pool closed due to thunder and sports channels out.

The facilities were awesome. Everything needed was provided and convenient. Very calmed environment. We really loved the place

Friendliness of the staff. They were either complaining about something happening at work or personal issues. For a property like this one expects a different environment. They were just going thru the motions but there was not care or concern.

Everything was great. Plenty for us to do with out having to even leave the resort. We will be coming back.

We didn't find anything we were unhappy with.

been staying here since early 2000 and never had an issue. easy to find and always peaceful.

the only item I have an issue with is the at there is no information on booking.com about the $200 security deposit at the hotel when you check in. I did get it right back after we checked out, but I had to move money around. good thing I had that available

First visit. Will without a doubt be back. Had an exceptional time. LOVED the room/suite. Was perfect and roomy for our family. Mini golf was A plus. The pool area felt like a high end resort.

One of the pools was closed so the kids pool was a little over crowded which was a bummer. Also we showed up for Slime Time in activities center and they didn’t have the correct ingredients. They had to run to the store so we started 30 mins late. The staff who tan it was not very happy to be there and it was not well organized at all. After waiting 45 mins we left without slime due to terrible time management. Super long line at bar/snack area at pool, definitely itself need two staff members working on a weekend day.

It had absolutely everything we needed. There was a grocery store nearby as well, so we were easily able to stock up and cook most of our stay. Whether it was a day off hanging out at the resort or a day we went off to enjoy one of the many local activities, it was the perfect spot.

The one thing I didn't like was during check in, the concierge assumed I was traveling with a spouse or significant other, to offer a deal to Busch Gardens. I know I am not the only single parent who travels. I wish they would have asked if I was traveling with another adult. It was uncomfortable for my son standing with me as well, as I lost his step dad at the end of last year. It was an awkward reminder I'm a single mom and widow to start my stay. I know it was unintentional and hold no ill will, but hope my experience serves as a learning experience for the future. Never assume.

The entire resort is calming and peaceful. It's family friendly, but you aren't surrounded by little kids. The restaurant on site is DELICIOUS and rather affordable too. The rooms are spacious and come with basics needed. The pools are warm and shallow. With is perfect for those who just want to relax. The bars are great and I the resort I'd located near all major stores. The workers there are OUTSTANDING. They greet you with a smile, and really ensure you are enjoying your stay.

The only thing I didn't like was all the geese. However, I understand they are there and can't change that.

I’ve stayed at Powhatan before Hilton took over. And there is a visible difference. Our stay was quiet and restful. Even though there were lots of people also staying in the resort, everything and everyone was quiet. No guests were making noise in their rooms or in the common spaces. Everyone was polite and courteous. We stayed through the week and we didn’t even hear the grounds crew doing their job. We saw them, just didn’t notice the noise. The staff were busy going about their day and they were never noticed as being noisy. All i can say is good job! I don’t know if its different training for Hilton’s staff or something else. All of this made for a great stay.

I had to change rooms. The first room had some problems with the decor (towel rack fell off the wall, utensils in the disposal, a shower curtain in the washer and trash in the drawers of the bathroom). In the new room the dryer didn’t heat up. It took 4 hours to dry a load of towel.

Ww gave stayed here before. It is in a good location. It's pretty much like a timeshare, or a rental. We stayed in a 2 bedroom suite. It is fully equipped with a kitchen and washing machine with 2 bathrooms. There is a sun room as well. There are activities such as mini-golf, tennis, basketball, etc. It is near all attractions such as Jamestown and Busch Gardens.

The check in was awful. This is the first time I have ever waited a hour to check in. There is a no pet policy. But there was dog feces all over the basketball court. For all of the staff, and the $200 resort fee, someone should at least look over the areas once a day..

The staff have always been pleasant. They will text throughout your stay to check in on how things are going. The location is nice. It's not too far from Busch Gardens or Water Country. It's near restaurants and different stores, but it's kinda tucked away in it's own little area. It's a quiet place and gated so I felt safe. The grounds are well kept and there's a few activities you can do there. There's a few pools outside and 1 indoor pool, hot tub and a little area for mini golfing. There's also a restaurant on site.

This was my 2nd stay here, but this time the unit we were in had a few spider webs where the ceilings/corners and closet hadn't been dusted. Other than that, everything else in the unit was clean.