Candlewood Suites Cheyenne, an IHG Hotel

The room had a dishwasher, stove, pots and pans, microwave, refrigerator, utensils. Very comfortable and separate bedroom, free washer and dryer and fitness room in facility. My first time at this brand hotel and loved it!

Everything was perfect!

Location and the room was very large good room just wish had a breakfast 😋

No ice machine

The location was convenient.

No complimentary Breakfast

Cleanliness, smelled so fresh and clean.

Nothing,I was pleased with all.

Very nice overnight stay

Everything was fine

clean

parking was not very convenient for getting luggage inside

No breakfast offered

No pool and very high priced but nice

room was comfortable

booked and PAID for handicap roll in shower. Booking confirmed my room. after traveling over 1500 miles was told they gave my room to someone who wanted it again. desk clerk said stuff happens. Thought Candlewood was a better quality motel than for this to happen. afterward long days travel my wife could not clean up. room we were given was at far end of building making access harder for my mobility impaired wife.

The wifi and phone cell service was horrible 😫. Connect to the wifi and every 5 minutes it would kick me of the wifi. They put me in a handicapped room when didn't ask for one. Wasn't worth the money I spent on the room

This was a frightening experience. I booked this hotel through Booking.com and paid for it in advance. When I arrived, my payment had not gone through at the property. The property staff told me that the hotel does not advertise on Booking.com -- rather, Booking.com has been advertising their property and the property has no control over that (a red flag because this is obviously not true), so it was my responsibility to figure out why Booking.com would not give the property the payment. I asked to contact a manager to see if they could give the staff help -- the staff refused, indicating that the property manager was not available (there would business cards on the counter with the property manager's contact information, mind you). To make a long story short, the matter was supposedly my problem and I was stranded on route 80 with no access to wifi. I had to push the staff to remedy every step of this process -- they were completely adamant that it was my problem. Ultimately, I was able to get staff to call Booking.com and to put the call on speaker phone. Staff entered my confirmation number, etc. The Booking.com agent asked staff what price they were charging me and that was the issue. The agent and the hotel had the same base price. However, the staff advised the Booking.com agent that there was a 13% hotel fee and Booking.com was at fault. The Booking.com agent did not miss a beat and said that the hotel manager needed to GO BACK INTO BOOKING.COM AND RE-ENTER THE CORRECT HOTEL TAX BECAUSE THEY HAD ENTERED THE WRONG HOTEL TAX, AND THAT IS WHY THE PAYMENT FOR THE CUSTOMER WOULD NOT GO THROUGH. Yes, the manager had advertised the hotel on Booking.com after all and had entered the WRONG INFORMATION, yet the staff at this hotel thought it was my fault, wouldn't let me contact a manager, and almost left me stranded on route 80 in Wyoming in the freezing cold. Bad hotel.