Sheraton Lake Como Hotel

I stayed at the Sheraton Como for five days as a base to tour the area and do some hiking. The staff were friendly and all the reception staff speak English. I was upgraded when I arrived (I'm a Marriott Bonvoi member), which was a nice touch, and my room was great - large, comfortable and with a wonderful view of the lake and mountains. The sound isolation was not perfect, but it was quiet enough. The bathroom was very clean. The hotel has very good facilities - an underground car park (EUR18 / day), a good fitness centre, an outdoor pool with loungers, etc. There are three restaurants, but only two were open when I was there - the casual dining place was shut, which was unfortunate. That said, the food and service at the Gusto restaurant was definitely worth a visit. The breakfast buffet was extensive. The hotel is about a 45 minute walk from Como centre (along the lake-shore), which suited me fine, but might be an issue if you are less mobile. You can borrow bicycles from the hotel, but personally I would not cycle on the busy, narrow roads in the area. The hotel is closer to Cernobbio (15-20 minute walk), where there is a good range of restaurants and a lovely public square on the lake. So long as you don't mind a bit of walking to get to places (parking in the whole Como area is busy) or you just plan to stay and use the hotel's extensive facilities I would definitely recommend the Sheraton Como.

There were no major problems, just a few quibbles. The hotel is used for conferences, and while they are kept mostly separate from guests, it does make the hotel busy at times. The maid-service were clearly very busy every day, and sometimes might not make up your room until well into the afternoon (or not at all if you come back early). I understand the need for hotels to conserve water, but the shower water pressure was very low, making showers quite a long affair. Finally, as noted, sound isolation is good but not perfect, and if you have someone making a loud phone call in the room next door you will get to hear it !

staff was excellent to the customers. they serve only for the comfort of the customers. i also like a lot waitress with Down Syndrome, how she was behaved by the Sheraton Team and how much good quality of service she gave back to us. i will visit this hotel only for the hotel attitude giving disable people a great working environment.

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Helpful staff, good facilities, comfortable room. Very good breakfast. Convenient location - 5 minutes walk to Tavernola ferry pier and 10 - 15 minutes walk to Cernobbio which has some very good restaurants. Good atmosphere/food at the poolside restaurant.

We had a terrace which was a bonus but it would have been better if the dead leaves had been blown out and the bushes trimmed - that's picky I know but we are keen gardeners. Mini-bar fridge wasn't working initially, took two requests to fix it. On day one we had face cloths but every day thereafter they were missing and we gave up asking for them.

The hotel was very comfortable and luxurious. The staff was lovely and the view at the pool was fantastic. Good road connections to elsewhere on the lake.

There are no views of the lake. We had a rear facing room that partly overlooked what looked like a warehouse. we would just go sit by the pool and enjoy the Mountain View but it would have been nice to overlook the lake. Como itself is a lovely place to stay tho it was at least half an hour’s drive to many key sights.

The hotel was located reasonably close to ferry service to Lake Como city centre. The hotel and staff are very courteous and helpful. Food was really good and the rooms are kept very clean. Karim at the concierge, Alice in in the front desk and Matteo in the restaurants were brilliant . Davide , the General manager was also very helpful. The restaurants serve very good food. We really liked out stay in Sheraton

Communication was an issue but most of the staff spoke reasonably good English .Overall the hotel was good with location , cleanliness etc but misses a tiny X factor. Probably a bit more in house activities would have been nice It will also worth mentioning about the need to book in advance for Michelin Star restaurant. One more recommendation is for the concierge to organise some day trips etc.

The staff was great throughout! Pool Area staff were very very accommodating and friendly. Reception staff were helpful too. Although we had a car, we used the free shuttle to central Como and it was great, less hassle to park. The room was super clean, the bed was very very comfy, including the bathroom. Breakfast was great, continental and fresh. Although very busy, check in and check out were a swift transaction. Hotel is within 4 minutes walking distance to Lake Pier.

just a suggestion :) - It would have been nice if the parking in the hotel's garage was included in the rate.

Loved the hotel and pool area outside was fantastic staff were fantastic and gave us so much information about how to see local attractions and bus ferry times etc

Solarium was not hot as it should be hot like a jacuzzi but wasn’t and that the hotel lacked spa and sauna facilities add these and it would be fantastic also price is rather on the steep side

Room was clean and comfortable and the hotel staff were brilliant! Pool area was really nice and well kept. Parking was convenient and plenty of space. Didn’t eat on-site however as were only there for two nights but it was such a convenient walk into Cernobbio for dinners and activities. Hotel also gave us great recommendations for boat hire.

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Got an upgrade to a room looking out on the pool, was a good size and great view. Staff in the hotel were super friendly and helpful. Great pool in beautiful setting. Good location with a 15-min walk to Cernobbio, close to a supermarket and just a few mins walk to Tavernola ferry station. Kincho restaurant was great too.

N/A - the few things we didn't like are too minor to mention them in a review.

The facilities of the hotel were amazing. We enjoyed the outdoor place so much. The breakfast was really good, with so many options.

We would hope the room space to be larger to fit an extra bed. The room for 3 adults was small to be honest. But everything else was good.