One&Only The Palm Dubai

beautiful setting, relatively quiet for Dubai fabulous suite with lovely outside seating, with small pool absolutely stunning at night charming helpful staff, in particular, Noushad, who went above & beyond to make our stay memorable and of course, not forgetting the resident family of bunnies, unbelievably cute

An embodiment of luxury, the One and Only Palm in Dubai provided an exceptional and memorable stay during our recent trip. From our initial interaction, the staff demonstrated a level of attentiveness and warmth that left us feeling well cared for. A special mention must be given to the check-in service, which was not only welcoming, but they also delighted us with a delightful room upgrade and a welcoming cake delivered to the room. This added personal touch was truly appreciated. We were incredibly impressed with the state of our rooms which were always immaculately presented. Each time we returned from the pool, it was as though our room had been reset, ready for a new experience. We marveled at the transformation - curtains drawn, makeup reorganized, clothes neatly folded, and the bed adorned with roses and towel swans. The meticulous attention to detail by the housekeeping team elevated our stay and was truly praiseworthy. The hotel host was another standout, providing invaluable assistance with restaurant reservations and organizing an enjoyable boat ride. These well-curated experiences greatly enhanced our stay and showcased the host's in-depth local knowledge and connections. The pool facilities are top-tier, with attentive staff who went above and beyond to ensure we were comfortable. From setting up the bench with towels to offering iced water and fruit skewers, their service significantly augmented our poolside experience.

However, there were two areas where our experience could be improved. As light sleepers accustomed to complete darkness, we found the room's curtains lacked adequate light-proofing. This meant our sleep was prematurely interrupted by the sunrise around 5 am. We hadn't anticipated this issue and hadn't brought eye shades, leading to some disruption in our sleep patterns. Moreover, we noticed a slight delay with the buggy service, possibly due to the bell team's uniform. In the extreme Dubai heat, their thick and seemingly unbreathable uniforms must be challenging to work in. While empathizing with the team, we also found this impacted the efficiency of their service.

It was unassuming, beautiful and intimate. Everything felt easy and the kids club and Stella especially was great with my daughter. We had booked half of our stay at the Atlantis after and wished we hadn’t and could just extend! Our assigned ‘butler’ Andrei was efficient and very helpful.

The check in experience could have been smoother but otherwise very happy with everything.

everything is just perfect, the rooms, the staff is amazingly pro & nice, the breakfast. I loved the gym (boxing, great machines and yoga classes), all the activities and the pool is really amazing for swiming. Literally you just want to stay in the hotel and enjoy each moment. The staff is doing everything for their guests to enjoy in a relaxed atmosphere. If we come again to Dubai, definetelly we will stay in this hotel.

only the internet is weak

The whole hotel was top notch from top to bottom. The decor, the feel, the staff attentiveness and what appeared to be their genuine happiness to be of any help they could. We went on a UAE residents offer and received 500dhs back to use at the hotel which was very helpful! Truly felt like a little Oasis on the palm.

There seems to be some rennovation on the beach area, not sure what it was, but there was no noise when we went during Eid, still, you would notice it aesthetically guess you looked at it.

Truly exceptional hotel; only 90 rooms and 4 villas so very private and quiet. Very romantic if that's what you're after. Staff are outstanding and very discreet. The ambience is chill, relax and savour everything. Food outstanding in the restaurants. The pool is exceptionally clean.

Nothing at all

it was an exclusive experience. It is a very luxurious hotel. The staff is very polite. everything was clean.

a little far from city center and deposit is a bit unnecessary but it is okey. The climate can be a little too hot in summer.

We like being out of the way, we normally stay JBR but it was so nice to relax in peace!

The restuarant lacked choice, but the hotel did say they are looking to improve that.

Clean, great and quiet location, best service. Great breakfast

Aperol spritz ordered on the beach side is hardly remind original recipe. Far far away from the original. Ice, water and small amount of aperol. For the price of 45 USD for 300 ml., It can be much better and prosecco added

Ms Roberta Caucino, the manager takes care of every single person in the hotel since the moment you step in. Her perfect approach and amazing management for the details made the stay extraordinary.