NH Collection Dubai The Palm

Hotel in an excellent location, with a beautiful beach. Very good breakfast Object 10 Rooftop pool 10+ Staff 10++

the pool on the roof has an additional children's pool, but the problem is that next to the children's pool, you can NEVER find a place for a family, because while the baby wakes up and has breakfast, one of the adults without children lays out towels and takes a place next to the pool meant for the little ones. I believe that next to the children's pool there MUST be priority places for families with children. It is very difficult to keep a one-year-old baby on the other side of the hotel roof, which is quite far from the pool at temperatures of 42-43C.

Everything was as expected :) We really liked this place, bed comfortable, bathroom with everything you need (water pressure could be better in shower, but this is always a challenge in hotels), cleaning did excellent job every day, wifi very good (with vpn activation even WhatsApp and FaceTime video calls were smooth), breakfast was ok, premium lounge could have a bit more variety of snacks. Laundry service excellent. All personal very kind.

Roof pool closes too soon at 7pm. Since beach closes at 6pm, there is nothing to do anymore after 7pm. No wifi at beach.

About the personal, they were really nice, smiling, helpful. About the pool at the roof, everything was amazing, water was always cooling an there were lots of places to sit, personal always bring dry beach-towels. At the end the room was also amazing, clean and comfortable.

At the first day, they gave us room really late (18:00) even if check in was at 15:00. We were asking about room many times but the personal told us to wait many times and after few hours they said we can use other room but only for few hours until our room will be cleaned.

It’s was great location and good property just thing that not good is that it’s first hotel i saw that i need to pay advance even if i want to use to mini bar products where and in other hotel 99% the bill needs to be cleared at reception at night 2 o’clock i wanted to drink a beer from a mini and then for that also i have paid the person who came to unlock and forgot to tell this bullshit mini bar was closed and locked like there is gold inside i mean if the person is able to pay for the stay then obviously he/she is able to pay for the products used by them never seen a bullshit policy ever just payed and drank the beer after all this

It’s was great location and good property just thing that not good is that it’s first hotel i saw that i need to pay advance even if i want to use to mini bar products where and in other hotel 99% the bill needs to be cleared at reception at night 2 o’clock i wanted to drink a beer from a mini and then for that also i have paid the person who came to unlock and forgot to tell this bullshit mini bar was closed and locked like there is gold inside i mean if the person is able to pay for the stay then obviously he/she is able to pay for the products used by them never seen a bullshit policy ever just payed and drank the beer after all this

perfect located; near a Mall and Palm View. fantastic rooftop pool but also private beach. the staff (especially the pool bar team) extraordinary friendly!!!!

Facility Management really needs to keep up. The very new hotrl is losing too fast on quality. Pool Sun Beds were losing pieces, imbrellas partially broken and the pool guys did npt really care. The shower door is not tight enough; after every shower we had a lake on the bathroom floor. The balcony doors not tight enough either; even tough the engineer came by as it was really loud it did not really help.

All were good about the property but some unfortunate incidents happened with some staff yet their superiors were ready to make it up for me I wanted to appreciate Mr. Rakan from the front desk who have well handled the situation and managed it, tried his best and refrain me to cancel my staycation, Also Mr. Vlad ( hope his name is correct )the restaurant manager who was amazing and kind and was trying to make all his guests happy and was serving the food himself 👌excellent superiors

some staff whom seemed for me beginners and poor in dealing with customers, one from the sport club and some were waiters and front desk

The staff is very friendly and helpful

There is no enough shuttles. The shuttle arrives only to emirates mall not city center, which make it very expensive accommodation due to taxis expenses

Infinity pool, private beach access. Nice big rooms

No proper transport facility to city Center. Nothing to blame the hotel for. On the flip side. They do have shuttle facilities to mall of emirates

Breakfast and view

Too little sun beds on the beach

Hotel is very comfortable and nice. Room was spacious, fresh and spotless clean. We had a nice kitchenette with everything needed to prepare our own meals, so it was very convinient, especially with a shopping mall in a walking distance. View from the balcony was on the bay with ferris wheel that were beautifully lit. Staff was amazing. I have not encountered so kind and helpful people before. We felt very welcome and cared about. Breakfast is a buffet which offers a great variety of food. Good coffee, tasty juices and possibility to try something local in the cosy interiors or on the terrace. Roof pool has a great view on the bay and we were always able to find a sun bed, even at 11 which is a peak hour for such activities. Good gym, with good selection of varoius equipment, the only only missing piece over there was a barbell, but it was not an issue.

Sport bar near the reception - I understand that in a hotel of such a standard, a waiter service is expected literally everywhere, but in the pub I would feel more casual with the traditional bartender staff instead of waiters. Sunbeds on the beach - it is almost impossible to find a one that is not occupied during peak hours. What is even worse you will not be given a towel, if there is no sun bed available for you. Unless you argue with the staff, in that case after a few minutes of quarrel they will give you one - this feels not fair towards more peaceful residents. In the rooftop bar, when there is a party - staff will not let you sit in the calm and quiet area with the tables - they will insist on sitting near the dancefloor despite you like it or not.