Jumeirah Zabeel Saray

Truly 5 star service from the moment you step out of the transfer, to the moment you check out. The hotel is beautiful, and certainly delivers on the Ottoman Opulence claims. We booked the Club Lounge access, and this made our trip extra special. The Lounge manager (Earl) was exceptional - as were his team - they took the time to get to know the family, and we certainly felt like the service was tailored to our likes and needs. You genuinely feel like a VIP with the level of service and attention you get, without it feeling forced or unnatural. The water sports team, pool bar servers, and lifeguards were also really helpful and friendly with all the family. The quality of food across the great variety of restaurants available was impeccable. We were just disappointed the kids wanted to use the buffet restaurant more often (which is still very good), as the Lebanese, Japanese Grill, and Indian were outstanding! The e-butler (WhatsApp) service is really useful, and very attentive. You receive instant responses to anything from dinner reservation requests, to hotel information. Our little boy lost his sunglasses on the first day… the following day I messaged to ask if there was a lost and found desk, advising what had been lost, within 5 minutes the glasses were delivered to the room. Recommendations: - Get half board with club access, it’s worth every penny - Make use of the premium restaurants on your half board package, and have breakfast in the lounge - Evening cocktails in the lounge are not to be missed - served with canopies

The service was so good I don’t think we had scope to find any faults. It was genuinely the best service we’ve ever experienced. The bench mark (in Dubai) for that comparison is; Atlantis Palm, Rixos Palm, Sofitel JBR.

The middle east decoration is splendid

You can’t close the beach for renovation and not informed your clients before they arrive

It’s been a while since I’ve been to Dubai and the last time I came I stayed at Zabeel. It still looks brand new. It felt to good to return. Travelling with family with allergies, I was apprehensive about Dubai with the use of nuts in a lot of dishes. However the chef Krishna (forgive if not correct spelling) and the catering team were exceptional. The catering team and bakery went over and above to look after us. I felt very reassured. Everyday the chef met us to talk about what they could do for her but, egg and dairy allergy. Including special fresh croissants, focaccia bread, and all sorts of puddings. it was almost as though they felt it was a good challenge for the catering team to come up with something just as delicious but without the allergens. It was amazing every day. I would have no hesitation recommending the hotel. The room was amazing as my previous visit. My daughter was really impressed as well. Special mentions to Sunil, William, Muneesh. Donna, Della, Lilik, Ankur, Krishner and Ebaneezer. They made the stay incredible and are an asset to the business and would be the main reason for me to choose the hotel again next time. Their dedication to the hotel is stunning. Once again if a family member has allergies and you are concerned, be assured they will look after you.

Couldn't fault anything. Incredible stay. Staff were fantastic. I didn't want to find things wrong with it and came away with an experience I cannot pick holes in,

I could go on and on, but I won’t. This hotel is world class and took such good care of us especially when our toddler got sick and needed to go to hospital. 10/10 staff, service and amenities. I will never hesitate to return, it would feel like coming home.

My only complaint is that it was so hot during the day I couldn’t take my toddler outside to swim. So we would wake up early to use the pool (6-7am) to use the pool before it got too hot but it wasn’t open until 8am. My suggestion would be to open the pool earlier in the very hot months to help accommodate families with little kids :)

-quick checkin and out , Mr.Muthu in the reception was helpful and welcoming. -staff are friendly always smiling and greeting. - room is clean and specious - toiletries and water bottle were always available. - breakfast was good. - good house keeping. - you the view from the room is amazing looking with sea view and Dubai ain. - children friendly with kids club and kids pool play ground.

- bit far from the city center and Jumeirah area, kindly isolated. But good to spend time in the resort itself. - Price was a bit high.

This is one of my favorite hotels in Dubai, if not in the whole world. I like absolutely everything here. I would love to stay here for 1-2 years. ))

There is nothing negative to mention.

This hotel has probably the best SPA in Dubai so it’s worth a visit, staff is generally very attentive The whole structure is amazing if you like the ottoman style

Rooms need some refurbishment and maintenance, staff at the reception look somewhat between confused and annoyed

Extremely luxurious, very hospitable staff, and very friendly. Excellent spa, lovely rooms, great views, great breakfast in the Imperium Lounge, everything was excellent! They gave us a fantastic view with the ocean and city, upgraded our room as it was our honeymoon and also gave us complimentary chocolates, fruits and flowers, the room itself was stunning and the private beach is lovely and clean. Even though we checked out, our flight was not due to leave until midnight so they let us stay a and use all facilities at no extra charge (spa, pool, beach, showers etc) - thank you!

Location itself is lovely if you plan to stay at the hotel (which you easily can do as it has it’s own private beach, swimming pool, stunning spa, restaurants, shisha lounge, shopping etc) but if you want to travel anywhere it is quite far out. Coming off the palm is at least 20-25 mins in a taxi and DownTown is 40 mins approx so it depends on what you want to gain - i would recommend booking a hotel near the city for a few days then here for just relaxing and beach! Also, the breakfast at the imperium lounge was excellent however on the first day we went to the Sultan lounge where the breakfast was not great, much more limited choice and small set up so definitely go to the imperium lounge.

Arrived one and a half days later than booked, for a force majeure reason, but was charged in full. I know the booking agreement had read that the fare was not refundable in case of change or cancellation, but in my opinion a bit more flexibility would have been appropriate in this case.

This was my fifth time visiting Jumeirah Zabeel Saray hotel and once again, it was a fantastic experience. This hotel always exceeds my expectations with their staff, service and their constant dedication to make you feel welcomed! I had the pleasure of interacting with some truly exceptional staff members. Linda and Wael from reception, Hotel Porter Mohamed, Sarah and Gea at Sultan's Lounge, Prashant at Imperium Restaurant went above and beyond to ensure my comfort and satisfaction. Their attention to detail and friendly demeanour made my experience memorable. I appreciate the genuine care they exhibited, turning my stay into a delightful and personalised experience. Looking forward to my next visit!