DoubleTree by Hilton Manchester Piccadilly

The reception and bar area is beautiful and the location is perfect- right in the town centre. staff were so friendly and helpful- we had requested early check in but our room wasn’t ready as they were arranging a treat to put for my boyfriends’ birthday but they moved the room so we could check in early and then room service came up as we were settling in with some birthday treats which I felt was really special and amazing service for them to go out their way as they did.

The toilet flush was a bit difficult and you had to use quite a bit of force but the bathroom overall was lovely. Pillows could do with a bit of variety as I’m quite picky and all 4 were far too lumpy and squishy for my personal liking. Rooms overall were of value of what was paid for the over night stay but could do with a little freshen up to match the amazing quality of the hotel reception area.

Everything was great and enjoyable at the Doubletree Hilton Manchester Piccadilly and the staff made it PERFECT. Sam, Front Desk Reservation Supervisor was phenomenal. He was helpful with everything from a friendly face and personality to anything we needed in our room, transportation, specific suggestions we requested and more. His staff was as kind as he was most definitely including Maryanne. Winnie in guest services was extremely kind, helpful and a joy to see. Tia in the restaurant was amazing as well. Many people nitpick when giving a review rather than looking at the overall and what challenges the staff has to deal with. Where you stay is not home but you can’t get any closer than this Hotel. Thank you everyone and thank you Doubletree Hilton for making our trip a fantastic memory. Diana, Bruce and Gaye

The STAFF! The location close to the train station made getting around an ease. The restaurant was great as well. Try the large sharing plate at dinner with a few additional sides, it will not disappoint.

Clean, modern decor is very pleasant. I was put on L2 which I was told is newly refurbished, hence everything looked nice and new. Very pleasant staff at the L1 restaurant - excellent food. I think I managed to get it at promotional rates on booking.com, hence it's good value for money.

1. The shower room door was difficult to close - the handle is rather short hence makes it difficult to close (you need to pull the door if you're inside the shower room). 2. For a 4-Star hotel, I was expecting bedroom slippers to be provided but I was told that it's only provided to suites. I think I'm used to Asia hotel where it's pretty common. No need anything fanciful - simple one-time use type will be good enough.

Stayed here many times, always good but the young lady that was showing us to ours table at breakfast was lovely so bright & pleasant certainly a great start to the day.

The book in arrival, yes we were early but the staff seemed totally to be struggling. A male reception member (older than most) was laughing & joking with customers then ended up having a conversation with someone on the customers phone! Then speaking to other members of the same party booking in at other desks. When it was our turn we moved forward to the desk I gave him my full name & said we knew we were early for check in, he then turned to the computer & asked for my surname then first name which I’d already given him & said we were early & our room wasn’t ready, it was as if he wasn’t listening to anything I’d said. We asked if we could leave our luggage & come back later which we did then booked in properly & signed paperwork with a more competent receptionist.

Who can resist cookies? Warm choc-chip cookies on arrival is just the beginning. Only a few-minute walk from the Piccadilly train station, friendly staff, very comfortable & spacious rooms and a FANTASTIC in house restaurant, this is my go-to hotel in Manchester. I never eat in my hotel, but here is the exception. The restaurant is fabulous with excellent quality food (meat in particular) and a decent wine list to boot. The sports bar is also a nice spot to relax at the end of the day. Walking distance to pretty much everything you might visit in Manchester.

i was pleasantly surprised with this hotel for the price i was not expecting the beautiful new rooms and really central location , our flight was cancelled during the air traffic control problem and we had to book a room for the night , we actually booked this hotel in error instead of the one at Manchester Airport but i’m glad we did! the hotel was very centrally located meaning we could head out for the evening at ease and come back for a drink in the bar before bed. my only criticism is that the bar only had enough tequila for one margarita ( my favorite cocktail) . The room was perfect the bed one of the most comfortable i’ve slept in and the bathroom was really clean and well designed, i woulddefinitely book this hotel again

nothing!

The people in the Street restaurant were really great and accommodated me feeling slightly unwell. When I said I didn't want much to eat, they said there was no problem at all and to make myself at home. I only had a 250ml wine and a Houmous Dip with Pitta Bread and I was not hassled. Also, one of the young men who served me, recognized me at breakfast the next day and asked me how I was feeling. Unfortunately, I didn't get his name. This was a nice personal touch. I also must congratulate the way Maya on the front desk helped me sort out directions to the Art Gallery, Museum and store suitcases et. She was extremely, cheerful, lovely and helpful! I

Nothing

Paying £18 for car parking when It clearly says free parking on the website.

location was excellent and we were able to park the car on site. Reception / bar and room were all spotless (& reception smelt amazing). Reception staff were super helpful and we were able to check in early which allowed us time to get ready to meet my daughter and her partner for drinks before dinner. Room was spacious and well appointed - bed was comfortable as were the pillows - we had a great nights sleep. plus the staff went above & beyond by delivering a birthday balloon, drinks and snacks so than you to Hashim, Pete & the team

nothing - except the car park was really tight for us as we have an estate car.

It was my husband’s special birthday, it was a lovely touch to have a treat in the room for him on arrival

We booked a meal in the evening to celebrate my husband’s special birthday, the service was very slow, we were not offered dessert, when asked for it, I had attitude from the manager and was told that the kitchen was closed and we couldn’t have any. She then walked away with a no apology. As we left, she then said that she would take off the service charge and offered a complimentary bottle of Prosecco