Macdonald Windsor

Ideal location opposite Guildhall, near Windsor Castle, shops and short distance from Windsor Royal station (Slough line). Responsive staff when reporting room defects (a few) and kind, courteous service from concierge Mathew and colleague re: our request to leave baggage in their care for a few hours after checking-out.

From Reception experience (on arrival) it appeared we had an excellent deal through Booking.com, compared with usual rack rate. Had to upgrade at cost of £25 to enable us to check-in to a superior grade room, as our basic room wasn’t ready 2 hours prior to regular 3pm opening. However, ‘superior’ room had a number of basic defects, all of which could have been noticed prior by housekeeping - eg entrance door needed both hands to open (stuck to frame), thin/limp pillows needed replacing, lavatory had continual slow flush. Receptionist took notes when these were reported. Suggest a small card is made available in room allowing guests to note such defects, to hand it at Reception / expedittheir repair. Thistle Hotels cleverly had these in my earlier experience.

Close proximity to the Castle’& other things planned for our trip

We were advised to book early if we wanted to eat in the restaurant, which we did . However, when we went down for dinner which incidentally was a Birthday meal of which the hotel was advised at the time of booking. All the tables (7.15pm) were laid up for breakfast , the restaurant was empty & we had to wait to have a table made up for dinner. On reflection we should have gone out & found another restaurant but it was all a bit embarrassing.

The location was excellent , right in the middle of Windsor High Street . The staff were attentive, professional but friendly . Our room was spacious , modern and comfortable. The separate dressing area and modern bathroom were great and the sitting area in the room was really useful . We ate in the hotel for dinner and this was good . The best selling point for us was that it was dog friendly too , and taking the dog , we didn’t have to compromise by going in an inferior room . The dog was allowed in the bar area which enabled us to eat at the hotel too which was a bonus on days when it was raining and staying in was preferable. A great stay , would definitely recommend.

The only down side for us was , that being on the busy high street , there was no where to stop the car to unload the luggage in front of the hotel . This meant stopping on the nearest car park and taking all the luggage and the dog up hill to the hotel in the pouring rain . Once there , the staff were rushing out to help us and this was only a small negative that can’t be helped due to the prime location next to Windsor Castle.

Friendly & efficient staff - sorted out problem we had quickly & let us check out an hour late. Nice big room with comfy bed & modern shower room Lovely reception area with plenty of sofas Location - right opposite the castle & near to all shops, restaurants, etc.

Had to change our room - unfortunately new room fridge wasn’t working & no water but only there one night so left it. Handy car park with valet but £36 a night! Hard to find car parking so decided to go for it but so expensive Ordered breakfast in the room as tired - some of order wrong, not very pleasant, no condiments. Think it would probably have been nice if we’d gone downstairs to have it.

Location fine. Was told when booking in that breakfast was included in my booking. However, when arriving for breakfast we were told it wasn't. We therefore said we might as well have breakfast as we were there. Although I agreed to full breakfast. Provision of eggs & various other things were poor.

See above. I told dining room manager we would only have Continental & £18 per person doesn't represent good value. We therefore had breakfast on second morning in another establishment.

The location was excellent and the staff were very friendly.

Unfortunately there were things missing from the room and we did need to request for a few things. The bath towel was also a little dirty and more needed requesting.

Fabulous location right in the centre of Windsor . , Hotel staff super helpful . Excellent room soundproofing made for a good nights sleep .

Breakfast service requires a bit of attention ie we had to ask for milk and butter on both mornings when we could see the other tables had been provided with it without asking for it. Bathroom not spotless, looked like toothpaste marks on marble top and cupboard beneath as well as a lid left on floor under the cabinet .

Great location. Couldn’t be better. Great concierge staff.

Bathroom a bit tired. Very steep / deep bath over which there is a shower. Tricky to get out of. Cut toe

The rooms are lovely sized rooms with lots of space. The hotel is in an amazing location and perfect for the area. The hotel is very clean from top to bottom.

I appreciate it was Ascot week and very busy and priced accordingly but for returning guests its a bit pricey for the week. We stayed in room 307 which is a lovely spacious room, the TV needs some attention and more channels and updating. Also in this room the extractor fan in the bathroom is disgusting and needs cleaning. We paid for the booking through booking.com and were double charged by the hotel, i informed them of this and it was very quickly rectified.

With flight delays, we rode our bikes into Windsor near midnight on our first night in the UK only to find our booked AirBnB dark, empty and locked. Not so the Macdonald Windsor just around the corner. The kind night staff booked us in, found secure storage for our bikes and even ported all 12 of our panniers up to our room. The comfy bed after flying for 30+ hours and the HUGE cooked breakfast the next morning made all our troubles quite manageable after all. We were particularly impressed by the staff - both night and morning shifts - they really do look after you. Thank you.

I was only sorry we couldn't stay longer - the hotel is in a prime position - literally across the road from Windsor Castle.