Embassy Suites by Hilton Birmingham Hoover

We like this hotel chain because we enjoy having a kitchen with refrigerator & freezer where we can store food which we’ll use at our destination & where we can eat dinner I’ve prepared in advance. Also the custom omelettes were very well done. And what most impressed us was the excellence of the manager who dealt with our concerns about how the billing was done. She was unusually personable and very competent.

The closets are not particularly spacious.

We have stayed at this ES before. It was very nice, the staff are very friendly and helpful and the breakfast was very good. We like ES and this location suited us well. We would stay here again

The only complaint was that our room wasn’t cleaned everyday. We did request it and it was cleaned once but that was the only time. We knew that was the policy because it was like that last year.

Breakfast was good

2 lamps weren’t working , the bathroom door to the sink at the bottom was off the hinges , we had a big table look like it was just thrown in the room and one little trash can, but other that it was fine but for a room and I spent 300 for one night I expected a little better that what I received other than that it was fine.

I had the executive suite and I loved how the rooms were joined by a what is usually considered a privacy door.

My original room I was assigned was not clean. The covers in the bed were pulled back and some of the trash had not been pulled in the bathroom. We had to call the front desk, go get the room keyed reassigned and the go to the new room.

I loved it! From the room(clean!) itself to the bar and food in the lobby. Staff was very helpful and sociable which added to their rating.

I didn't like the room's view and placing! The view was the top of the lobby's roof. Sad. It was also beside the elevators so we heard them our entire stay. The pricing was a bit much only for a weekend.

The AM front desk employees. They would not reactivate my key. One said she reactivated it,( got upstairs, key did not work) went back downstairs. And asked the other front desk worker to reactivate it, she instead. Asked housekeeping to unlock the door. I had a lot of things to take back to the car, and I felt that i should not have to stop by the desk each time to get housekeeping to open my door.

The breakfast was 10/10!!! I select Embassy Suites for the omelets. My first question upon check in is, "Are you serving a full breakfast with omelets?" The staff was extremely pleasant. The room was neat and clean. I will gladly return to Embassy Suites in the future.

There was nothing that I did not like. Everything was aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaamazing!!!!!!!

Excellent location. Loved the layout of the suite. The checkin staff was was very accommodating even though it was very busy. She made us feel like we were the only customer in the hotel.

The mattress was not comfortable!!! The checkout staff was super rude! She challenged my request for a paper receipt causing me to be late to my daughter’s tournament.

Breakfast was awesome and the waiter was great. The omelet cook really knew what she was doing. Location was in the center of everywhere we wanted to go. Disappointed that we couldn't get any discounts aarp,military, Hilton Honors,nothing.

NO DISCOUNTS WAS HONORED

My sister got married this past weekend and the out of town guest stayed at your Suite. My self as a guest was very impressed with the room the staff and the accommodations. That day started at your hotel . And it ended at your hotel . My sister and her husband and bridal party was very pleased and happy . Thank you for everything.