Puffin Inn

The room was convient. Because it has an airport shuttle. I needed a full day of rest and Puffin Inn has a discount for employees that work on the North Slope. The contential breakfast is convient. For those who have little money, the contential breakfast is nice to have.

Too much noise. I could hear noise in the hallways. After a long trip I would have liked a little more quiet time. I was able to get rest, but would have been nice to have the hallways quiet. Next time I'll ask for a room at the end of the hallway.

I almost passed on the place because of all the negative reviews, especially about the Annex. Well, we actually stayed in the Annex building, room 304, which looked recently remodeled, clean and comfortable. We also experienced the main lobby where we had breakfast. It appeared clean as well. The shuttle came promptly to pick us up from the airport, despite our flight delay to almost 2 am. The driver was very friendly and nice. Overall we had a comfy overnight stay.

At the front desk after our arrival the person at the desk asked how we were 'with carrying bags up flights of stairs. We are reasonably abled, mid-70's couple who had risked life and limb on the parking lot full of ice to get to the front desk, and we responded...not able. Fortunately, she said she would change our room to one with an elevator and would 'comp' the rate change. At no time did I see that the room I'd reserved was in a different building...without an elevator.

See precursor above. ADDITIONALLY....upon checkout a different desk person asked about sending our statement to an email address or receiving a print, I asked for the email. I've been home for 24 hours and it is not in my email nor in my spam Folder. Just another issue that I will resolve.

the staff was friendly, the room was quiet and it made for a nice last minute stay

i guess i was a tad confused what size room i was requesting, its hard to tell becuase there are two with very similar sounding names but one is bigger and one slightly smaller, so i accidently booked the smaller one. i chalk it more up to me then the room discription. i probably skipped over the section on room demisions

For example: "room," "breakfast," and "airport" Did not have time to use any of them. Location so close to the airport was excellent. I had a rental car and the presence of a gas station literally across the street was very convenient. Nevertheless, after a while I noticed that the bathroom was very clean and felt warm and the bed had a good firm mattress. But I will stay there again. The place has much more going for it than against it. And the lady at the front office was wonderful and very helpful..

Puffin Annex could have been labeled better. Signs for the old property are still up and confusing. Initially the place seemed dark and dingy. The Annex is dilapidated and worn down and old the new facilities and bathroom can only do so much. I wasn't sure about the rug. If they could find a way to brighten up the place it would help with the first impression.

The room was cleaned very well, the continental breakfast offered was great with cold or hot foods ( cereals, oatmeal, waffles, etc ). Very informative and friendly staff, Reggie (asst manager) was available to address any issues or concerns that may arise. The Puffin Inn was located in an area with many food options, a centrally located bus transportation service and the airport close by with shuttle service offered.

Very convenient, very clean. The staff is fabulous! I had some airline issues that had me flying in at 3am. I wasn’t able to book reservations for the crazy incoming time. (The hotel was full) I called the hotel to verify the airport shuttle and asked if my granddaughter and I could check in early. The staff went out of their way to find us a room for our crazy flight arrival so we weren’t homeless. Guys these people rock!

Actually nothing bad to say. It really fit my needs. I will return to this hotel. The fabulous people with great happy customer service is a win!

Shuttle driver was prompt and very helpful. The staff was friendly and super accommodating with our late arrival. The room was absolutely perfect for our family (with kiddos) and quiet too! They allowed us a late checkout which was wonderful.

We got up a bit late and the front desk said they ran out of breakfast early (which was a bummer).

Hotel was clean. Friendly staff. Great location. The only hotel in this area of anchorage i would stay in with children. Everything else below this price range is a smoking hotel or has bugs. Pet friendly too- that's hard to find.

I went with this hotel for $230 a night vs the other at 175 a night because of the continental breakfast, It was very disappointing- no hot things, not even pancakes or waffles. and by 8am it was empty even tho breakfast was 6-9. It should stay stocked. Also their 'complimentary coffee' was empty every time i tried to get it

I used this hotel to get an early 6 am flight out of Anchorage. The room was spacious and clean, the wifi was good, the staff was friendly, there are restaurants close by, and there is a nice lobby to hang out if you want to. And they have a 24-hour shuttle service for pickup and drop-off.

My stay was good and no complaints.