Extended Stay America Suites - Los Angeles - Ontario Airport

The staff is amazing. Every one of them. They are super friendly and easy to talk to. They all have been super helpful. The room is what you expect. Beds, kitchen, tv, microwave, etc. Nothing to exciting. The staff is worth the high prices. I wish I would have found this place when I first arrived a month ago.

A few things are dated. With the price you pay, you would expect better things. But as I said the staff makes the prices worth it.

Everything!! Was clean, professional looking establishment. Price was excellent. Staff was friendly. My room was perfect my girl was happy, thought I payed a lot,I said...feels like we are not even close to home .lol The.mountain view was extra

The security at night with his loud music 🎶 and just staring,very unprofessional. He was in a red car parked with loud music,smh

Hands down I had an amazing time dealing with your staff all different but very courteous hands down better than the Marriott in riverside which I just booked last week and for the price and brand you’d think I’d have a functioning toilet or at least tell me they booked me another room and not bang my door down at I believe 8 am when I wasn’t due for check mind you the toilet since couple of after checkin never got fixed the maintenance that knocked the door down lol literally had me hold the door in my boxers and undershirt after waking me up and due to having to look for a restroom in an area that I was not familiar with they tell me that either way check out is at 12 and they’re booked for the whole weekend😵😴🤔😤🤯😠so after a 500 something bill I checked out and spent all day until the evening in my car looking for other properties due to Fourth of July I couldn’t find a room I came to the element in Ontario by the Toyota arena and was upgraded to a studio And spent close to 1000 dollars for my stay I was shocked at the poor customer service until the night before my checkout I liked the facility but staff was not very nice and they did not provide cleaning services but did not fail to tell me that is was a non smoking room the night before I went downstairs to smoke but did not feel like walking to my car to leave my things took them upstairs and left them at sight so I find that rude to comment on my personal belongings but you don’t service my room. I was not given a choice to continue my stay even though the young lady at the desk said I could and another gentleman over heard and signaled that no it was not available any longer I was shocked offended and very angry to have wasted my money like that . Extendedstay may not be a place I’m familiar but never have I had a comfortable and relaxing experience in a friendly, quiet, clean , and overall a steal when it comes to price and amenities it’s hands down the place that deserves the recognition.

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10 ⭐️ clean, comfortable, room size, service, affordable , totally satisfied!

My room was by Pets. I need to make sure next time I request to be away from pets.

The staff and everyone minds they own business

The people with bug ass dogs nit services animal that's going to bring the place down

That I could bring my dog. Parking was close to rooms.

My room had a heavy smell of cigarettes when I first arrived. Actually the hotel on the 2nd floor all smelled like cigarettes.

i liked the kitchen it was spacious room

I didn't like how I had to wait for my room. I would have thought that if I check in at 3:00pm I would get my room right away, instead I had to wait for it like 20 mins.

everything was perfect glad my request was quickly handled

microwave didn’t work whatever reason but was replace with new one asap

Miss shelly, the shift clerk was excellent. She provided above my expectation and she was professional on every level. Because of a customer service I would gladly book a room once again.

I felt welcomed