Hampton Inn & Suites Ontario

Nice sized room. Location was easy to find and access near the freeway. It was right across from the entrance to Ontario Mills Mall which is why I selected it. The morning coffee was good, I did not look at or try the breakfast. Nice looking property.

Receptionist was not sullen, yet she was indifferent, a friendly hello with a smile, and how are you would have made my day after being stuck in slow traffic for hours. I did not like the tiny parking lot, where the overflow must cross a four lane road and park at the Ontario Mills Mall (I do understand this is part of the green, downsize and sustainability movement, yet I didn't like crossing the road). I was surprised there was no refrigerator. HVAC thermostat was trying to fall off the wall, needs another screw or two.

excepted our service dog, staff was welcoming

had to request a refrigerator and microwave which should have been in the room. carpet stained. high price for week day and cleanliness of room. we were at another hotel that did let us stay with service dog so we had to look for another hotel and this was the only one available

The bed was very comfortable.

Handicap accessible shower made a wet mess all over the bathroom no matter how I directed the showerhead as there was no way to retain water in the shower. This could be easily fixed with a drain in the bathroom floor.

Location was great. Breakfast was nice. Ladies at front desk always nice. Pleasant stay right at the mall. Met my son and his family. 1st visit post covid. Love this hotel. Will definitely stay again.

Coffee and Creamer (the one I liked) weren't set out all day. The lady at desk went and got me the Creamer. Soooo good.

It was clean and quiet. It was also very convenient that it was right in front if Ontario Mills and it had lots of restaurants around it and at walking distance.

That breakfast ended at 9 and their parking was small and we ended up parking across the street at the mall but it wasn't that bad.

Comfortable bed and pillows. Microwave, frig, sink and coffee maker were great. Also, very seldom do I feel the bathtub is clean enough to take a bath in, but this one was.

This is so minor I dont know why I'm bringing it up, but regarding the coffee maker, it comes with a basketful of coffee/sugar etc, but no tea bags. And the tv(although nice crisp picture), could be a little bigger.

The staff was amazing, very friendly and helpful! The price was a great value! The location was great as well with plenty of food options and close to the airport.

The room could have been a little cleaner. The sofa bed was extremely uncomfortable and broken. The food selection for breakfast was not good.

Liked how if there was anything I we needed they would gladly help us.

There were previously used bed sheets and blanket made into a ball inside the sofa bed. Just double check the sofa beds before others use the room.

I liked the location. It was around a lot of food spots and across the mall. It was also semi close to the NOS Event center where I was going to.

Nothing was bad. I really enjoyed my stay

The property was close to the mall, food places, and concert hall. The staff was also really welcoming!!

The property could have been cleaned a bit better.