Hotel Hacienda at Ontario Ranch

Great stay

My room was pretty clean. All of the furniture and amenities were up to date, not broken or malfunctioning. The refrigerator was also very clean. I didn't use the microwave. I slept very well in the bed. My stay was overall positive. Staff was friendly and helpful. My neighbors were quiet and respectful. I would stay again.

The only thing I noticed was a light brown/tan "gunk" at the bottom of the toilet bowl (inside). The consistency was similar to beach/park sand and did not move once flushed. I've never seen anything like that before. However, it did not impact the functioning of the toilet.

great room at a great price. paid 86$ for one night which was last minute. the room was very clean bed soft and comfy - had enough pillows. no loud noises best of all non smoking rooms so no nasty smells. they had installed shampoo and shower gel which was very convenient. room was able to be pitch dark due to good blinds covering window front desk on both check in (11/22 around 10pm) and out (11/23 10:30am) were extremely kind and helpful. made the process smooth.

no breakfast

The outside could use some attention, but the room was clean picture perfect. Breakfast was very weak (cereal bar and juice) they could have had at least added fruit to the menu. Coffee was hot. The staff was great.

When we made our reservations it had breakfast was offered. It wasn't even a continental breakfast. A cereal bar , juice and coffee.

It was very spacious, bathroom had plenty of counter space which I loved! I like the layout, the television positioning was nice to wake up to. The bed was comfortable, couch very comfortable I appreciated the fridge and microwave!

Only thing i did not like was the room overlooked a KFC and was very loud but that is a very minor thing.Maye the parking was also not the easiest to control I would prefer assigned parking spots but again that is only minor stuff that cannot be changed or controlled

The staff at the front office was pretty cool , suggested a few good family friendly places to dine at since I wasn't from the area. The King bed was nice and comfy... felt pretty clean . The parking wasn't an issue during the day but at night it would get full so had to park a little further to the back of hotel.

For some reason it seems like they cut corners on some of the remodeling. But otherwise unnoticeable.

Staff was very friendly and helpful. Room was big and mostly clean. Everything you need for a night. Restaurants near by, even by foot.

Nothing. The showerhead was a bit low installed. I had troubles washing my hair ;-) but it worked somehow.

The staff was friendly, helpful and informative.The rooms were clean and comfortable. Our stay was wonderful and when having to leave early staff was very good about the early departure.

I couldn't find anything out of place it was amazing

The room was spacious.

The check in time is too late most hotels check in time is 3. The check out time is too early most hotels check out at noon not 11am.

Friendly and understanding staff

The site booking.com Did not update the property of the change from 2 nights to 1 night and I was charged for 2 nights instead of 1. I did get a refund but not for a few days which left me with a little money for the weekend I suggest the staff always confirming how many nights prior to charging ones card/ taking payment