Mondrian South Beach

The front desk staff is truly amazing. You’re offered Champagne ion check in. The one bedroom suite was also spacious with a balcony. You have your own concierge to text if anything is needed.

Tvs we’re a tad outdated for the price of the room, no wash clothes only hand towels. Pool security and staff was a bit rude. While sitting on the beds by the pool we were rudely approached by a staff member who told us we must spend $750 to sit there. several other families were utilizing them but no one else was approached. The manager came over to make things better! the manager was great and took the price down to $250 & understood we had spent money at the bar already so allowed us to stay. It was pretty empty on a Tuesday so we were upset that we were being asked to move. after that security kept bothering us by asking where did we get drinks from after even seeing us leaving the bar.

Place was clean, elegant and the staff was helpful, the pool amazing

The guess next door were extremely loud all night music, conversation and screaming, 2 days in a row could not sleep, we called front desk and they sent a security that told them that we complained so they went to our door to scream saying that they will come back soon.

Spa, size of the room, pool, friendly staff

The room was not very clean, lots of dust, mildew in the bathroom, broken closet handle, lightbulb in the kitchen was out, phone was not working.

The view, environment

Some of the guy at the desk, when I wanted to have access to the pool I was asked to go get a bracelet at the desk. I didn't have my ID with me but for some reason the guy at the desk doubted me even though I gave him my room number and name. I had to go back to my room to get my ID.

Great service. Nice pool area. Room was spacious. Bed was comfortable. Bathroom was good. Kitchen was great.

Couch was stained and disgusting. Had to get two blankets to cover it. The guests on the upper floor were fighting all night and into the early morning. They had screaming matches and throwing furniture. Kept me up for two nights. I called the front desk twice, eventually went to the front desk to complain. I almost called the police myself as I sounded like someone was being attacked. They don't secure the property as guests were bringing large parties of people into their rooms.

I loved the look of the hotel from the front entrance, the smell throughout the public areas via the air conditioning. staff were friendly and accommodating. our room was superb although I feel the bathroom could be updated a little. air conditioning was good. pool was lovely and we enjoyed cocktails and a chicken Caesar salad.

Lots of people smoking cannabis. 20% service charge on everything you order even if you go to the bar!

The room was perfect for 4 coworkers in town for a tradeshow. The view was beautiful and the location was perfect. Ivy was able to take care of our needs every time we needed something via text which was great!

Upon check in at 4:30am....the front desk could not find our (prepaid) reservation. It took nearly 30 minutes to get checked in and after a very long travel day, that was rough. I wish they would have been a little more compassionate to our tough travel day.

The location is perfect. I personally enjoy the bay view as opposed to the Ocean view. It give some terrain to look at and it’s absolutely beautiful.

The pictures are deceiving. I thought I was getting a room with a bedroom and living room area and it wasn’t that. I mean it wouldn’t deter me from staying but the description kind of implied that.

the apartments/rooms are very spacious and we loved the design

extra services line breakfast, drinks at the pool, parking are super expensive. The apartments have a kitchenette but there are no plates, cups, cutlery etc at all

Coming from England I had some of the nicest and amazing staff I’ve ever experienced. From calling the phone before my booking to how they treated me when I got to the Hotel, I had a great experience.

The hotel floors are restricted, only to the floor you are staying at. It’s not conducive when you have mates on different floors.