B Resort and Spa Located in Disney Springs Resort Area

The building looks so pretty from the outside and that reflects as well in the lobby. It looks so clean and elegant.

The rooms need major remodeling…The walls in the room had a lot of spots where the wall had the paint removed and some were a little indented, both in the sleeping area and the bathroom. The bed was the worst though :( I woke up with a terrible back ache…The mattress had a huge “hole” in the middle, don’t know how else to explain it.

Great location in Disney Springs area, wonderful view, pool and atmosphere. Close proximity to Disney. Great heated pool with water fountain for the kids. All of the amenities (pool table, pool bar) were closed due to Covid. Close to Disney attractions, shopping, and restaurants. Had a view of the front of the property with the city view and got a front row seat to all of the spectacular fireworks show on New Years.

The linens were dirty, the room was dusty, the headboard was dirty. The front desk staff added on facilty fees and resport fees that I already paid with Booking. The front desk tried to charge me $950 when I had a locked in total rate of $661. Other than that, this is a great hotel.

Breakfast was excellent at American ?pickup(was inside the complex),especially since another guest told us to ask about the Breakfast voucher,as it was offered to them(but not us)..&then another staff gave us voucher. This helped compensate for the unexpected increased cost for the room as a parking fee& "resort fee". I had booked online & there had been a fee added by booking.com then....felt burned....never would've spent that much!!!! The spa wasn't working,&we arrived later evening,so we were traveling&did not use pool,although everything was beautiful&comfortable.

The high price added on to park in your lot ourselves,& $35 "resort fee"added on also. Poor communication online about these added costs

The location was fantastic. The room was very clean and the staff was extremely helpful and friendly.

Our air wasn’t working at first and none of the outlets were either but it was just moments before maintenance came up and either fixed the issue or came up with a temporary solution for our stay to make it comfortable. Also, there was a lady in the lobby selling invites to this vacation club thing and she was super pushy and made my family uncomfortable to even go down to the lobby. Other than that we had a great stay.

The location of the hotel was fantastic, we were able to get a shuttle to the Disney Parks or walk to Disney Springs every day of our trip without issue. We also were glad that there were places to purchase necessities like ibuprofen and sunscreen within the hotel so that we did not have to leave the hotel once we were there.

There were times when the hotel could be a bit noisy, either from workers doing their jobs or from other guests. We didn't notice it very much because we were only really at the hotel to sleep as we'd spent all day at the parks but we feel that we might have noticed it more had we spent longer periods of time during the day or evening at the hotel.

I booked this reservation back in Feb and after reading recent reviews from other guests I seriously contemplated cancelling and switching to another resort with all the bad reviews BUT I am so happy I stayed! The resort completely exceeded our expectations! The staff was wonderful-very friendly and helpful. We had a poolside room which was bigger than we were expecting! Our 2 year old had so much room to run around and play it was great! The sliding glass doors completely opened to the huge patio and since the weather was beautiful we had our room open a majority of the time so we had a beautiful view of the pool and could hear the christmas music they were playing! The heated pool and spa were perfect for a quick swim after walking the parks all morning and our toddler loved the fountains and the zero entry. For us it was a wonder stay and we will most definitely be staying again!

Not very many food options - not a big deal for us as we planned to eat between Disney Springs and the parks anyways. We stayed 4 nights and had no room service at all - I had to go to the front desk and ask for new towels and such for the room. The pool music can be heard in the room even over the tv - 2 nights the music stayed on all night and did not shut off at 11pm when the pool closed.

That it was very welcoming. Very close to the parks. Very clean, spacious and nice designs in the decorations. The decor was good

Since we traveled during weekdays, the bar outside was not open. One day that I was there at the American kitchen grill. I waited on the bartender for 20 minutes before he even asked if I needed help so I just got up and left

Free water (2 bottles per day)

Little things like the free water (yay) not being refilled, coffee k-cups being only decaf coffee and green tea (no standard/caffeinated coffee), air conditioner adjustments didn't seem to stick - it kept reverting back to the preset. Paying for parking at extra $22/ day

I liked the space and the location of the resort. The room was comfortable to accommodate our family of five. The staff was amazing. They were very friendly and went above and beyond to make sure our stay was comfortable.

The room that we had was near the elevator and we could hear it go up and down. You didn’t really hear the people go in and out - just the elevator itself. It was really loud. Also we had a really horrible view but that’s only because of the room we stayed in. We got the room so that the kids could stay on the sofa bed but the mattress was so bad that we had to get an air mattress for them to sleep on which defeated the purpose.

The location is great!! The facilities were pretty and clean. I liked how it was super close to everything we needed to do, places we wanted to visit, I mean everything in Orlando seems far.. I was happy to see how I had gotten the room I had requested, on a higher level, 17th floor! View and sunsets were great. Bed and pillows were ok, the only thing I didn’t like was how the drain in the bathtub did not work, we would shower and the water would accumulate in tub, we needed to wait a few mins for it to be completely gone so my partner could shower too. Other than that everything else was perfect, I know I could of requested another room, but we just decided to deal with it. The walls are thin there was a baby on the room next to us 2 days before we needed to check out we could hear she/he cry but we didn’t mind it we were mainly out of the room the whole day until 12 am to sleep.