SureStay Plus by Best Western Orlando Lake Buena Vista

*(The breakfast buffet included so it saves $$ for one mealtime-eggs sausage,pancakes/toast/frenchtoast yogurt/apple/banana muffin/cinnamonroll (same daily) coffee&juice dispenser. *(Great location-15mins to disney world parks. Lots of stores/restaurants less than 3-5min away, * they dont offer daily room cleaning this trip, so any towels have to get from lobby, last one had to request it day b4. Assuming its season thing. Last trip the security was great no entry from outside unless use room key to enter, or had to go thru fromt lobby, not this trip definitely needs fixed.

**** This time all side doors leading inside were unlocked 24/7, so anyone could just walk in. Really hope they fix that.... *****Huge price jump on weekends. Like a 79$ difference friday/Saturday & even Thursday it went up 35$ from the sunday-wed price which ive never seen b4 unless holiday that weekend.... i get a price increase for weekend, but $79-99 is insane.. so definitely try avoid if u can.

Spacious clean rooms, friendly front desk esp Rob, he was awesome, n very informative answering all my questions n truly seemed to care about customer service satisfaction. Hot breakfast included daily is a plus! Housekeeping ppl on point! Definitely making this our go to hotel.

Didnt have anything negative during our stay from Sunday to check out Saturday.

I came for an anime convention just up the road at the Marriott World resort, and was pleasantly surprised by how large the rooms were. The wifi worked well, the kitchen was nice, and overall this is a great place to get a large room for a very affordable price. I paid somewhere around half as much as my friends that were staying at the Marriott, and my room was twice as large. This is also a nice location for any families visiting for a trip to the nearby attractions, as it's about 15 to 20 minutes from Universal (without dealing with Interstate 4!), 5 to 10 minutes from Sea World, and extremely close to Disney Springs/Disney World.

I had to figure out my own transportation, and while breakfast was offered it was very limited (mostly due to COVID protocols). Still, it was also very close to a number of restaurants, so that issue was easily remedied. I would highly recommend renting a car if you stay here.

The room was very clean and comfortable. The hotel is located in a good area and close to alot of places.

I didn't like how the hotel held funds from my card that exceeded the $100 damage deposited that the policies stated without informing me of the hotel procedures at check in and denied that they held the funds but grateful my bank was able to give me assistance that should have came from the hotel. It was very inconvenient and wished the hotel had been honest because we lost time not being able to accomplish all that we needed to because our funds were on hold. Would appreicate an apology and insensitive from the hotel.

Staff was so nice asked for more towels and they were happy to oblige. Check in was so easy our room was ready as soon as we got there. Everything was explained from shuttles to universal breakfast times pool hours just so happy with our stay

There really wasn't anything to dislike pullout couch needed sheets but called front desk and they handled it immediately

The value of the hotel was good. Nice sized room with full size refrigerator. Breakfast was ok but it being included made it better.

Room could have been a little cleaner. Finding a cart to haul our luggage upstairs was impossible. We did find one when we were leaving though.

The pool and on site laundry facilities even though it was expensive.

My mistake was that I though I booked another night and didn't but while my husband and I was at the beach they told my kids they would have to leave or they were calling the police. We were over an hour away, fortunately I called a family member and they picked them and our belongings up. It was a mistake on my part, but I felt it was handled wrong.

I liked that they offered a continental breakfast each day. The workers were very helpful and courteous. The facility was welcoming.

It's not that I didn't like something, but it would of been nice if there was a little more offered in the continental breakfast.

Breakfast was very bad. grab and go and were the same limited items every day which was so nasty and awful.

Booking.com cheated with with me. I will never use booking.com in the future. They over charged from me. They stole about a hundred from me. My total charge should be 1002 when I spoke with a representative named Joseph but actually they took over 1100 from my credit card, which was a big cheating with a customer. I hate booking.coms policy of cheating. I will complain to the upper level.

Great location. Central to everything with Disney, Sea World and Universal only a short drive away. Location is always clean and there's plenty of parking. Breakfast options are good. Rooms are a good size for a small family and kitchens are equipped with pans and utensils.

Rooms can use newer tvs (smart tv)