DoubleTree Suites by Hilton Hotel Boston - Cambridge

Room was clean & spacious, good design, fridge & microwave. Once there, staff pleasant and helpful. But see below for disquieting phone interactions (but with their central system, not staff on site, they were fine).

Parking expensive and difficult to get anywhere from there on foot, none of the promised warm chocolate chip cookies in evidence, when trying to call to say we would be later than planned but still coming took 4 calls and 30" on hold to reach someone (was disconnected after holding multiple times). Also, when booking, called to see if military or AAA discount, person was rude & aggressive when I politely declined his offered rate, asked me why I didn't want to book with him very aggressive when I said his rate was higher than I could get on line... gave us pause about booking at all!

Our stay was great! We were very pleased with our room ( king suite) and the cleanliness of the hotel. We were happy to have on site parking with in/out privileges. The locations was good for us - right on the river, out of the main city but still walkable to things to do. They also have a guest shuttle that can bring you to 3 destinations if you do not want to attempt to find public parking or drive. The restaurant/bar in the hotel is pricey but nice to know it was an option. We opted for a local pizza shop on our last night.

The daily parking rate of $47 was pretty high and the concierge could have been a bit more helpful with suggestions/recommendations.

The pool , the facilities, the staff was helpful and very very nice.my kids and myself enjoyed the pool and jacuzzi being open until 11 seeing we had busy day with cheer then can come back and relaxed. Room was nice like the extra bed was nice plus saver space. Roof top was a great bonus with the huts it was beautiful.

The bed was a little uncomfortable and blankets not soft. Tv doesn't have smart TV access(roku box) Parking was a little expensive per day We went to resturant sat there for 20min waiting to be helped noone came over we went to them was told to hold on no one still came over another 10min later and no seating so we left the facility with getting this place hoping not to leave and enjoy the stay.

Room was great. A mini-suite and clean and tastefully decorated in neutrals and classic yet modern vibe. I had everything I needed with the microwave, fridge, and coffeepot. Al, transport driver, was awesome. Front desk - awesome. Lots of other amenities like a pook and fireplace for reading area were great add-ons that I was unaware of. Visiting son so didn't spend too much time there but now I know I can. The dining room for breakfast etc was nice along with the full-on breakfast and also the continental. Room service was a bit on the longer side but food was good. I found I got a lot from this hotel given the amount I paid for it. I was very happy with my stay. Thank you!

The "restaurant" was a bit lackluster meaning not very exciting and so would more than likely opt to eat out. Food was fine.

Clean and friendly staff. Love that there was a shuttle to the Downtown area. The restaurants on site were good, but could of had more variety between the two restaurants. We enjoyed the scenic views.

It would be nice to have free coffee in the lobby. I had to ask for the cookies. I didn’t know we were suppose to get it during our check in. I asked on the second day. A shuttle to and from the airport could be a plus.

The location was right off the highway, so easy to get in and out of. The complimentary shuttle was great as well. The Staff were all very friendly. The rooftop bar and lounge was absolutely amazing!

The TV you weren’t able to view what shows were on each channel. It would be nice to have a smart TV that we stayed at other hotels where we can log into our Netflix/Hulu accounts and watch movies and shows on there.

The hotel is lovely and it is great for kids as there is a pool and across the bridge a huge playground and a Wholefoods. It also has a great shuttle service into Downtown so you can base yourself here even if you want to go downtown. We ended up having to call 911 for my son and they were super helpful in that emergency situation (that was unrelated to the hotel). Would definitely recommend!

Nice windows and view, nice elevators, restaurant food was excellent, bed was comfortable, water pressure good.

Parking is too expensive for paying for the hotel, parking should come with the room charge that is very expensive already. When searching for another hotel with same amenities will seek a place with free parking for hotel guests!

The elevator was cool I was staying on the 15th floor so that was amusing to watch. The bed and pillows were so amazing that for someone that tosses and turns all night I could finally get a good night sleep. And last but not least THE VIEW so beautiful being able to overlook Boston every night.

If anything the pool was a little small

the room was very nice and very clean!! very comfy bed!!

didnt realize i would need to pay so much for parking.