Holiday Inn Express & Suites - Fort Mill, an IHG Hotel

The breakfast exceeded our expectations. My 10 yr old grandson loved it and wanted to stay longer. He ate so much I thought he might pop! I work in the travel industry and stay in different hotels every night while working. I have been in most major cities of the US and abroad. The facilities were fine but it was really the people who work in this hotel that sets it apart. The staff was wonderful. They were beyond friendly and courteous. The woman at the front desk, Kelly, was so helpful when we had a booking snafu. The breakfast staff treated us like family. Everyone with whom we came in contact was wonderful.

Some of the breakfast items were not as warm as they could be but there wasn't anything important that didn't meet or surpass expectations.

I was there for 3 days. The staff was so helpful and friendly! Everything was quiet and clean. Location was ideal - plenty of places to eat, grocery and drug stores, and a Walmart! Everybody needs a Walmart when they travel. I had no complaints!

NOT a major complaint: The comforter on the bed was a little difficult to use. The comforter inside the duvet slid down and was hard to keep in place. An extra blanket or throw to use on the day bed would be nice. At least one brighter light would be helpful.

This hotel was very nice and clean. The rooms were spacious and the beds were very comfortable. The bathrooms were clean and had great showers. The pool was amazing and heated. Perfect for early be morning swims. The staff was all friendly and helpful, and housekeeping was awesome. Minutes from Rock Hill and a short drive to Charlotte.

Nothing. Everything was great.

it was very clean and well maintained and go over and beyond to take care of the property. in a great area walking distance to restaurants and some shops but far enough back to where you’re not affected by traffic noise.

special request- umbrellas on the patio table for shade but that is just a personal preference. I liked everything about the property and did not see anything that needed improvement.

The hotel was very clean and very comfortable. We were given a great room. The only complaint about the room is the AC wasn't as responsive as I thought it should be, but it caught up nicely.

The breakfast had turkey bacon and turkey sausage gravy, as well as egg white omelettes. The pancake machine wasn't working and the juice was warm. They did have a bucket of ice to add to the juice, so that made that better. I was just disappointed that a hotel in the South wouldn't serve real pork products.

The location was close to everything we needed. The reception staff was great! Loved the bed and everything about the hotel. One of the best Ive stayed in and would definitely book here again.

The selection of TV stations. The remote and channels were very difficult to manage. If I was confined to the room I would have been frustrated. This is especially true if I was a Senior person.

This property is safe, clean and the staff are always friendly and willing to help. Upon checking in, I asked Lydia what the price was for the 2 nights. It was lower than I booked on booking.com. She instructed me what I had to do to get the lower price since I had booked through booking.com. I followed her instructions and she was willing to make the change, at no cost to us, saving us some money. She also called us to see if our room was satisfactory and if we had everything we needed. This hotel also serves a complete hot and cold breakfast which is very good and a variety to select from. Internet was good and a good selection of TV programs to choose from.

Everything was great the room was awesome so was the hotel breakfast was amazing staff was excellent and the bed was the best sleep I've ever had, all in all best hotel I've ever stayed at!!!

I couldn't find my way into the property the GPS took me in a way that was chained off it was frustrating trying to find the road in to the hotel

very comfortable beds, VERY clean, exceptionally friendly staff and very good breakfast. We used to stay at a higher-priced chain when we traveled (via car) but will be choosing this chain from now on. We stayed at a different HIExpress the following night and, though it was fine, the Fort Mill location is EXCEPTIONAL. They pay attention to detail at the Fort Mill property.

There wasn’t anything that could have been improved upon.

Very friendly staff, great location, would definitely stay again because the things we didn't like were minor and fixed.

The shower was a little dirty, and out of soap but when I called they brought it right up. Little things like little dusty, our soap had dried soap on it from the last person in the room.