Hilton Garden Inn Richmond Airport

The staff was exceptional. Upon check-in, I was warmly greeted and was attended to before the kitchen closed. I arrived a bit later than I expected and was able to have a delicious salad and glass of wine. I would stay at your hotel again if the need arose for me to travel to and from Richmond.

The room was very clean but had a scent of mold. I suffer from allergies and can be sensitive to certain smells.

We were attending a family wedding at Jasmine Plantation and this place was the closest to the venue. I traveled with my family and were able to accommodate us in 3 king rooms, 1 of them was the suite and it worked out well. We were able to fit 8 people in these 3 rooms.

Everything went well, very accommodating but the night staff are a little too attitude-ish, although helpful but somewhat seem bothered as if a smile would hurt them. It would be nice to encourage the night staff to greet guests with a smile. we traveled for hours and hours and very tired and would love to be greeted with smiles. but overall the stay was wonderful.

Cleanliness of the facilities and all of the personnel were very courteous and helpful.

Nice room, comfortable but quite small for the high rate that we paid Ice machine wasn't working on our floor but luckily, the front desk was quick to get ice from the kitchen for us. No vending machines, so purchased a soda from the little shop by the front desk which was $4.00 which is absolutely ridiculous.

We did not eat breakfast

I thought I booked a suite which had two separate rooms like I was told but instead it was one big room. The room was good but could use a little renovation, especially in the bathroom.

Poor Grab & Go breakfast option, only cold items except for oatmeal cup & no breakfast sandwiches as specified. No Kleenex in room and no one to bring any; ice machine on floor not working. Very short staffed. No restaurants in walking distance.

See above…..Comfortable bed & nice TV.

I appreciated the friendly staff and accommodations. I thoroughly enjoyed having a jacuzzi tub in the room as the hotel jacuzzi was not working. Clean and comfortable room.

Attended a wedding - hotel was centrally located to activities.

It would have been nice to have food service over the weekend.

I did not like that facts breakfast wasn’t free you had to pay for it … but it was said when I booked the trip free breakfast

I liked that property was very clean and quiet plus it was located right near the airport!

Only thing I didn’t like is that I couldn’t have stayed longer!

Hotel was clean, staff were friendly

Beds were terrible like sleeping on the ground. Pool was closed . Pool was only reason we chose this hotel should update there page .